Company Name: Texas Farm Bureau Casualty Insurance Company | Department: Information Systems
This position is responsible for providing first line technical support for employees with regards to corporate business needs, keeping documentation current regarding this support, and escalating reported problems as necessary for the purpose of timely and user-friendly resolution.
MAJOR RESPONSIBILITIES AND AUTHORITY
Troubleshoot and resolve problems with corporate equipment hardware and software.
Provide overview training to end users.
Update and resolve helpdesk work orders per established procedures.
Other duties as assigned.
MINIMUM POSITION QUALIFICATIONS
Must be pursuing an Associate’s Degree or above in a computer related field.
Basic knowledge technical skills below:
- PC operating systems
- PC Hardware
- Printer Hardware
- Microsoft Office application software
- Microsoft Intune
- Azure
- Mobile Device Operating Systems
- Access Manager
- Active Directory
- CICS
Strong problem solving abilities.
Ability to type 30 WPM.
Ability and willingness to learn and extend skills.
Strong oral and written communication skills.
PHYSICAL REQUIREMENTS
Use of PC, telephone, copy machine, fax, and other office equipment over six (6) hours per day.
Extended periods of sitting and concentration.
Occasional bending, twisting, crouching, pulling, pushing, lifting, and moving items weighing up to 30 lbs.
WORKING CONDITIONS
Occasional long, irregular hours.
Occasional travel by auto or other public transportation.
Work to be conducted in office environment owned or leased by company.
Skills Required
- Pursuing an Associate's degree or higher in a computer-related field
- Basic knowledge of PC operating systems
- Basic knowledge of PC hardware
- Basic knowledge of printer hardware
- Basic knowledge of Microsoft Office applications
- Basic knowledge of Microsoft Intune
- Basic knowledge of Azure
- Basic knowledge of mobile device operating systems
- Basic knowledge of Access Manager
- Basic knowledge of Active Directory
- Basic knowledge of CICS
- Strong problem-solving abilities
- Typing speed of 30 WPM
- Ability and willingness to learn and extend skills
- Strong oral and written communication skills
What We Do
Texas Farm Bureau Casualty Insurance Company is a Texas-based insurance provider serving Texas families, farmers, ranchers, and communities. Through the Texas Farm Bureau Insurance brand, it offers auto, home, farm and ranch, life, health, and other insurance products. The organization presents itself as an insurer built by Texans for Texans, protecting customers and agricultural livelihoods across the state since 1952.
