Build a Bigger, Better, Bolder Future
Imagine working for a company that measures its success based off the growth of its colleagues, a company that invests in its future by investing in you. Little Caesars is a company where our colleagues make an impact.
Your Mission:
Provide first-level technical support and troubleshooting assistance related to Caesar Vision POS products, associated peripherals, and third-party delivery service platforms used by corporate and franchisee stores globally. This role is responsible for logging and responding to support requests, identifying and diagnosing issues, resolving routine problems, and escalating more complex incidents when appropriate. The position serves as part of a team that provides support to stores, franchisees, and delivery service partners.
How You’ll Make an Impact:
Respond to client inquiries and technical support requests related to software, hardware, and delivery service platforms.
Gather information, analyze issues, and apply troubleshooting methodologies to identify and resolve problems when possible.
Escalate unresolved or complex issues to appropriate support resources.
Provide application and system support to end users.
Follow up with customers to confirm issue resolution and satisfaction.
Deliver support via phone, email, and other approved communication channels.
Provide instruction and support regarding Caesar Vision peripherals and delivery service-related products.
Document support requests and resolutions within the ServiceNow call tracking system.
Identify and report issue trends to leadership.
Support operational schedules that may include evenings, weekends, holidays, or 24x7 support coverage for international locations.
Role Expectations & Competencies:
Customer-focused approach with a commitment to delivering high-quality support experiences.
Ability to communicate technical information clearly to non-technical users.
Strong listening, questioning, and follow-up skills.
Ability to remain professional when assisting frustrated or difficult customers.
Effective collaboration with teammates, store personnel, franchisees, and business partners.
Strong organizational skills with the ability to prioritize multiple competing tasks.
Adaptability and responsiveness in a fast-paced support environment.
Sound judgment regarding issue escalation and resolution ownership.
Who You Are:
High school diploma, GED, or equivalent.
Minimum one (1) year of experience in customer service, technical support, help desk support, call center operations, or a related customer-facing environment.
Ability to work assigned schedules that may include evenings, weekends, holidays, or other business-required shifts.
Preferred Qualifications:
Knowledge of or experience using call center software and contact center technologies.
Experience using ServiceNow or a similar incident management platform.
Experience supporting point-of-sale (POS) systems.
Experience supporting restaurant, retail, franchise, hospitality, or delivery service operations.
Experience providing technical support in a high-volume support environment.
Working Conditions
This position may require evening, overnight, weekend, or holiday coverage to support domestic and international operations. Work is typically performed in an office or remote support environment and involves prolonged use of computers, telephones, and related technologies. This position may require participation in rotating support schedules.
Disclaimer:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Blue Line Distribution.
Blue Line Distribution is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.
This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.
PRIVACY POLICY
Skills Required
- High school diploma, GED, or equivalent
- Minimum one (1) year experience in customer service, technical support, help desk, or call center operations
- Ability to work assigned schedules including evenings, weekends, holidays, and rotating support shifts
- Customer-focused approach and ability to remain professional with frustrated customers
- Ability to communicate technical information clearly to non-technical users
- Spanish language proficiency
- Knowledge of or experience using call center software and contact center technologies
- Experience using ServiceNow or similar incident management platform
- Experience supporting point-of-sale (POS) systems
- Experience supporting restaurant, retail, franchise, hospitality, or delivery service operations
- Experience providing technical support in a high-volume support environment
Little Caesars Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Little Caesars and has not been reviewed or approved by Little Caesars.
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Healthcare Strength — Full-time managers and above receive comprehensive medical, dental, vision, life, and disability coverage. Employees meeting full-time eligibility thresholds are also offered medical coverage.
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Retirement Support — Full-time managers have access to a 401(k) with company match. This retirement benefit accompanies the broader management-level package.
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Strong & Reliable Incentives — Performance bonuses are tied to sales increases, cost decreases, and customer satisfaction.
Little Caesars Insights
What We Do
ABOUT LITTLE CAESARS® Headquartered in Detroit, Michigan, Little Caesars was founded by Mike and Marian Ilitch in 1959 as a single, family-owned restaurant. Today, Little Caesars is the third largest pizza chain in the world, with stores in each of the 50 U.S. states and 27 countries and territories. Little Caesars recently introduced contactless options for both delivery and carry-out through the Little Caesars app. Pizzas are baked in 475-degree ovens to ensure food safety and never touched after baking. The chain has also reinforced cleanliness and sanitization procedures, increasing the frequency of cleaning commonly touched surfaces including door handles, glass, countertops, Pizza Portal surfaces, phones, and cash registers. Known for its HOT-N-READY® pizza and famed Crazy Bread®, Little Caesars has been named “Best Value in America” for the past twelve years (based on nationwide survey of national quick service restaurant customers conducted by Sandelman & Associates - 2007-2019 entitled “Highest Rated Chain – Value for the Money”). Little Caesars products are made with quality ingredients, like fresh, never frozen, mozzarella and Muenster cheese and sauce made from fresh-packed, vine-ripened California crushed tomatoes. An exceptionally high growth company with 60 years of experience in the $145 billion worldwide pizza industry, Little Caesars is continually looking for franchisee candidates to join our team in markets around the world. In addition to providing the opportunity for entrepreneurial independence in a franchise system, Little Caesars offers strong brand awareness with one of the most recognized and appealing characters in the country, Little Caesar
