No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as a “perfect" candidate, so we don’t look for the right "fit" – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.
We are only as great as our people. And we have great people all over the world. No matter where you live and work, you’re a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.
Position Summary:
The Help Desk Partner Onboarding Manager onboards all new partners and clients into our End User Help Desk Program. They communicate with partners during the initial onboarding period. The manager supports the discovery and documentation of the partner/client environment. They own the entire onboarding process and continually strives to refine this process through automation and documentation.
Essential Responsibilities (includes, but is not limited to):
- Manage partner/client onboarding process
- Implement internal documentation strategy and manage existing documents
- Handle communications and manage relationship with existing partners
- Train new hires and existing Help Desk Technicians
- Handle escalations from Help Desk Technicians
Ideal Skills, Experience, and Competencies:
- At least five (5) years of experience in a similar role
- PSA experience- ConnectWise, Autotask, Syncro, Kaseya and Jira
- Documentation management experience within IT Glue or equivalent
- RMM experience- Datto, Syncro, ConnectWise or equivalent
- Experience with Partner/Client facing engagement and communication
- Ability to anticipate and balance the needs of multiple stakeholders
- Ability to apply knowledge of business and the marketplace to advance the organization's goals
- Ability to build partnerships and work collaboratively with others to meet shared objectives
- Ability to know the most effective and efficient processes to get things done, with a focus on continuous improvement
- Ability to adapt approach and demeanor in real time to match the shifting demands of different situations
Required Education & Certifications:
- B.A./B.S. in related field or equivalent work experience
- Microsoft or CCP certification preferred
- Qualified candidates can expect a compensation range of $60,000/yr to $75,000/yr or more depending on experience.
Expected Closing Date: 05/30/2025
- Non-Commissioned Bonus Plans or Variable Commission
- 401(k) plan with employer match
- Medical, Dental & Vision Insurance
- Employee Assistance Program
- Employer Paid Short & Long Term Disability, Life and AD&D Insurance
- Flexible, Open Vacation
- Paid Sick Time Off
- Extended Leave for Life events
- RTD Eco Pass (For local Colorado Employees)
- Career Development Programs
- Stock Option Eligibility
- Employee-led Resource Groups
Please take a moment to review our Proprietary Rights and Non-Competition Agreement —this document outlines important information about your rights and responsibilities if you join our team.
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What We Do
Buy, sell, and manage cloud solutions with the marketplace that fuels your business. Our born-in-the-cloud platform modernizes the channel’s cloud journey with consolidated billing, automated provisioning, and industry-leading PSA integrations. And our technology is backed by responsive support, educational offerings, and the resources you need to grow your cloud business. Pax8 has displaced legacy distribution by connecting the channel ecosystem to our award-winning cloud marketplace. If you want to be successful with the cloud, you want to work with Pax8.
Why Work With Us
At Pax8, we tackle complex challenges, work hard, make time to celebrate, & give back. Being a part of the Pax8 team means being passionate about the quality of your work, caring about the people you serve, & capitalizing on opportunities to improve. It means having each other’s backs, never stopping until a problem's solved & having fun.
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