Help Desk Manager

ABOUT Slate
Slate is a new US company that is exploring development in the electric vehicle space.

Who we are looking for
We are looking for a forward-thinking Help Desk Manager who thrives in a fast-paced startup environment. The ideal candidate will possess a blend of technical expertise and leadership skills, with a proven track record in managing IT support services. You should be adept at overseeing onboarding processes, equipment management, and continuous improvement of services. Your organizational skills will be key in managing desktop equipment, conference room setups, and new process documentation. If you are a collaborative team player who is eager to take on new challenges and contribute to the success of our startup, we would love to hear from you.

Applicants must be authorized to work for any employer in the U.S.  We are unable to financially sponsor or take over sponsorship of an employment Visa for this opportunity currently.

What you get to do

• Onboarding and Termination Activities: Oversee the onboarding process for new employees, ensuring they have the necessary equipment and access to systems.
• Asset Management: Manage the inventory, deployment, and maintenance of all IT equipment, including desktops, laptops, and peripherals.
• Performance Metrics: Establish and monitor key performance indicators (KPIs) to measure the effectiveness of the helpdesk operations.
• Continuous Improvement of Services: Identify opportunities for improving IT support services and implement best practices to enhance efficiency and user satisfaction.
• Incident Management: Develop and implement incident response plans to address and resolve IT issues promptly.
• Desktop Equipment: Ensure all desktop equipment is properly configured, maintained, and updated.
• Conference Room Management: Oversee the setup and maintenance of conference room technology to ensure seamless meetings and presentations.
• New Process Documentation: Develop and maintain documentation for new IT processes and procedures.
• Staff Management: Lead and mentor the help desk team, providing guidance and support to ensure high performance and professional growth.
• Ticket Management: Oversee the ticketing system to ensure timely resolution of IT issues and requests.
• Microsoft House: Ensure all IT services and support are aligned with Microsoft technologies and best practices.
• Vendor Management: Coordinate with external vendors for procurement, maintenance, and support of IT equipment and services.
• User Training: Develop and conduct training sessions for employees on new technologies, software, and IT policies.
• Security Compliance: Ensure that all IT practices comply with company security policies and industry standards.
• Budget Management: Manage the IT budget, including forecasting and tracking expenses related to IT support and equipment.

What you bring to the team

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 5+ years as a Help Desk Manager or similar role, with a focus on IT support and service management including managing Service Desk personnel
• Strong understanding of IT equipment management, onboarding processes, and continuous improvement methodologies.
• Excellent organizational and problem-solving skills, with the ability to work in a fast-paced startup environment.
• Strong communication and interpersonal skills, with an emphasis on teamwork and collaboration.
• Experience with Microsoft technologies and tools.
• Ability to develop and maintain comprehensive documentation for IT processes and procedures.

We want to work with people that reflect the communities in which we operate

Slate is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.

Slate is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or 813-468-7257.