About the Role
We are looking for a Help Desk / IT Support Specialist to join our US team. You will be the first point of contact when something breaks, something does not load, or someone cannot get in. Your job is to get people back on track quickly and make sure nothing falls through the cracks. This is a fully remote position open to candidates anywhere in the United States.
What You Will Do
Handle incoming support tickets through tools like Zendesk, Jira, or ServiceNow and make sure every one of them gets resolved
Troubleshoot hardware, software, and connectivity issues across Windows and macOS environments
Manage user accounts and access permissions using Active Directory and Microsoft 365
Support networking issues including VPN connectivity, DNS, and basic TCP/IP troubleshooting
Write up clear documentation and keep the internal knowledge base up to date so issues do not repeat
Escalate complex or recurring problems to the right team with context included
What We Are Looking For
At least 1 year of experience in IT support or a helpdesk role
Hands-on experience with Windows and macOS
Familiarity with at least one ticketing system (Zendesk, Jira, or ServiceNow)
Basic understanding of networking: VPN, DNS, TCP/IP
You can explain technical issues in plain language without making people feel bad for asking
Comfortable working independently and staying on top of your queue without someone checking in constantly
Salary: $25–$30/hour
Job OverviewLocation: Remote
Seniority Level: Junior
Skills Required
- At least 1 year of experience in IT support or a helpdesk role
- Hands-on experience with Windows and macOS
- Familiarity with at least one ticketing system (Zendesk, Jira, or ServiceNow)
- Experience handling incoming support tickets and resolving them
- Manage user accounts and access permissions using Active Directory and Microsoft 365
- Basic understanding of networking: VPN, DNS, TCP/IP
- Ability to explain technical issues in plain language
- Comfortable working independently and managing your ticket queue
What We Do
CareerSwift is an AI-powered recruitment and job search automation platform designed for both professionals and growing companies. It streamlines the hiring process through AI-driven resume optimization, intelligent job discovery, and automated candidate screening and interviewing. By utilizing context-aware AI agents, CareerSwift helps job seekers land roles faster and enables companies to identify high-quality talent more efficiently.
