IT Help Desk Engineer | Full-Time Position
Heritage Senior Living | West Allis, WI
Heritage Senior Living is exceptional team-orientated organization with a growth mindset. We’re dedicated to providing our employees with the resources and tools they need to grow professionally and personally. We believe everyone wants to become the very best version of themselves. We’re here to help them along the way!
Heritage Senior Living is currently seeking an IT Help Desk Engineer to join our corporate support team located in West Allis, WI!
As one of the country's industry leaders, we provide exceptional senior care and services throughout Wisconsin. Heritage Senior Living's goals are to enhance residents' quality of life and to continue its growth and success. Our plan is to open one to two new senior communities per year and develop centers for excellence that provide comfort, care, quality and specialized dementia services.
The Help Desk Engineer is responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.
Essential Duties and Responsibilities
- Responding and logging to Helpdesk Emails & Phone Calls
- Set up workstations (Laptops, Desktops, Printers, etc.)
- Setup Mobile Devices (iPhones, Android) & MDM software
- Setup Tablet Devices (iPads, Android)
- Add/Remove users in Active Directory, Office 365, Sharepoint, and other software
- Train and Assist new users on how to use the computer, and software services we provide them
- Develop training materials/manuals and facilitates information systems training
- Check computer hardware (HDD, mouse’s, keyboards etc.) to ensure functionality
- Setup & Assist in Audio & Visual needs when needed (Projectors, TV’s, PowerPoint, Conference Calls)
- Install and configure appropriate software and functions according to specifications (Ex. Printer, Copier, Check Scanning drivers & software)
- Researches and remains current with I.T. trends, system information changes/updates and recommends improvements as needed
- Assist in developing and maintain local networks in ways that optimize performance & create procedures in case of an emergency
- Investigating, diagnosing and solving computer software and hardware faults
- Ensure security and privacy of networks and computer systems
- Organize and schedule upgrades and maintenance without deterring others from completing their work
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
- Maintain records/logs of repairs and fixes and maintenance schedule
- Identify computer or network equipment shortages
Essential Functions
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Communication: speaks clearly and hears at normal workplace volume
- Written communication: writes at professional level and able to read and interpret written information.
- Ability to sit, stand, walk, and kneel occasionally throughout 8-hour work day.
- Ability to lift to 50 pounds on regular basis.
- Ability to visually see reading materials, monitors, paper logs, etc. Ability to see up to 50 feet.
- Attendance/punctuality: must be able to work 8 to 12-hour days
To perform this job successfully, an individuals must be able to perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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Skills Required
- Respond to and log helpdesk emails and phone calls
- Set up workstations (laptops, desktops, printers)
- Configure mobile devices (iPhone, Android) and MDM software
- Set up tablet devices (iPad, Android)
- Add/Remove users in Active Directory, Office 365, SharePoint
- Install and configure software and drivers (printers, copiers, check scanners)
- Troubleshoot hardware and software faults; repair or replace parts
- Maintain records/logs of repairs, fixes, and maintenance schedules
- Develop training materials and provide user training and assistance
- Assist with audio/visual setup and conference calls (projectors, TVs, PowerPoint)
- Assist in developing and maintaining local networks and recommend improvements
- Ensure security and privacy of networks and computer systems
- Strong written and verbal communication skills
- Ability to sit, stand, walk, and kneel occasionally throughout an 8-hour work day
- Ability to lift up to 50 pounds regularly
- Availability to work 8 to 12-hour days; punctual attendance
What We Do
Heritage Senior Living, LLC provides a range of senior care levels, including independent living, assisted living, and memory care. Operating across multiple states, the company mission is to create innovative and vibrant communities that enrich lives through a culture of support, compassion, and personalized care, ensuring residents enjoy independence and a sense of purpose.
