WHY JOIN ALO?
Mindful movement. It’s at the core of why we do what we do at Alo—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
OVERVIEW
The Help Desk Associate will help users with computer and warehouse equipment issues, and warehouse related software. Requests for help will come in multiple ways – from tickets and walk-ins, to chats and the occasional phone call. You will have to balance these requests based on need, impact, and order of notification. Assist users with computer and warehouse equipment issues, and warehouse related software. Light network support including cable replacement and port configuration while working with the off-site networking team. Requests for help will come in multiple ways – from tickets and walk-ins, to chats and the occasional phone call. Prioritizing these requests as they come in will be a required skill. The position is on-site, 5 days per week in Commerce, CA.
RESPONSIBILITIES
- Responsible for helping end users with their software and hardware need in a very fast-paced warehouse environment.
- Requests for support will come in by Ticket, Walk-in, and Chat message and even the occasional phone call. You will have to balance these requests based on need, impact and order of notification.
- Install computers for both users and for machinery.
- Assist the server and network teams based on need. This includes both hardware and the systems themselves. During these projects there will be an opportunity to learn and be hands-on if desired.
- Common systems you will be directly troubleshooting are PC’s, printers, label makers & printers, and Raspberry Pi’s
- Document issues in our ticketing system and raise any repeating or urgent problems you may see – you are the eyes and ears of the IT department; you will know of things likely before anyone else is aware.
- Work with building management to scope out projects and be an advocate for the building’s IT needs.
- Create new user accounts and profiles in Active Directory and our ERP, among others.
- Assist in projects as required
- Flexibility to occasionally work outside normal business hours. It’s rare, but it happens.
- Support our remote operations. Some sites also have IT, and some do not but we help everyone equally.
- Work with other warehouse IT members to develop new strategies for support and communicate critical problems
QUALIFICATIONS
- Self-starter – The IT department is growing to meet the company needs and sometimes the role will find a problem others missed. If you feel like you can help, do so.
- Effective communicator – Users and other IT skills will often need your explanations of things. You will need to communicate to users in regular terms what the cause and fix of their issue us, and the IT Operations group will need you to report back what you saw.
- Documentation is paramount – we are all learning and documenting a fix or a discovery will both help you and others in the IT department. We use both a Service Desk and SharePoint to store information long term. Performing this step makes us all more successful in the long run.
- Able to follow written and verbal instructions and perform tasks with minimal supervision, but to be comfortable with asking questions or for help when needed.
- Possess the ability to prioritize and manage multiple issues at one time.
- Windows 10
- Office 365 / Azure
- SharePoint
- Teams
- Basic network connectivity troubleshooting
- Printers, both local and networked
- Label makers
- Anti-virus (Falcon Complete)
- Cable management
- Active Directory, on-premises and Azure
- Remote Desktop tools
- Maintain an inventory of computers and accessories
- Always be learning! We want a person who wants to learn about new technologies both for the company and for themselves. We will help you learn and discover.
The hourly pay range for this position is $25.00 - $33.00 per hour for this non-exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.
Seniority Level: Associate
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Top Skills
What We Do
Mindful movement. It’s at the core of why we do what we do at Alo—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
That’s why we started Alo —to spread good: to anyone who is experiencing the transformative power of yoga, to the world’s best yogis who wear Alo to practice because it’s the only line that actually elevates their practice, to the celebrities and the fashion-forward who wear Alo because it’s the perfect street brand, comfortable, contemporary and decidedly not just for the mat.
Creating garments that carry over to the street, into a life lived consciously, takes mindful movement one step further: a beautiful life celebrated with beautiful design. Capturing what’s trending in contemporary fashion with both the women’s and men’s collections makes it so Alo can travel beyond the studio. Luxury meets performance in every collection.
Mindful movement carries over to life at Alo, where there’s a solar-powered office, yoga five days a week for employees at our on-site gym, electric-car charging stations, an advanced recycling program that reduces waste to that of a small household, and meetings outside by the fountains in our meditative Zen garden. We have a gong. And we use it. Our stores are designed to be places to commune—people and ideas mingle over organic juice, kombucha and coffee. And the airy yoga studio and roof deck at our Beverly Hills flagship store is where it’s really happening. There’s even a super-sized cosmic mural on one wall—come by for some astral travel (or just to take an Instagram pic).
