For over 30 years, Cook Systems has partnered with organizations across the country to solve technology challenges and build strong technology teams. As a veteran-owned IT consulting company, we combine decades of industry experience with a continued focus on how technology, AI, and the way people work are evolving.
Our work spans technology consulting, talent development, and AI-enabled solutions. We value people who take ownership, adapt quickly, communicate well, and care about the quality of their work. Whether you’re early in your career or bringing years of experience, you’ll have the opportunity to keep building your skills, contribute to meaningful client work, and grow with a company that continues to evolve with the industry.
Help Desk Analyst
Memphis, TN (onsite 100%)
6 months or longer
The Technical Support Specialist provides first-level, second-tier technical support to end-users for hardware and software issues on desktop computers across the ALSAC organization.
This role involves direct customer interaction and technical assistance for computer systems, software, and hardware.
ESSENTIAL JOB FUNCTIONS
- Deliver first-level, second-tier technical support for end-users, focusing on hardware and software for desktop computers.
- Provide technical assistance for incoming requests and issues related to computer systems, software, and hardware.
- Collaborate with IT teams to troubleshoot and resolve escalated incidents.
- Identify support needs, diagnose, and resolve hardware and software issues in collaboration with stakeholders.
- Manage all endpoint installations and configurations.
- Assist in maintaining and updating inventory of computers and related peripherals.
Skills and Knowledge
- Proficiency in working within a Microsoft Azure AD (Entra ID) environment.
- Expertise in supporting mobile device platforms, including Apple iOS and mobile applications.
- Competence in supporting MacOS and Apple devices.
- Thorough knowledge of current desktop computer operating systems, particularly Windows.
REQUIREMENTS
- Bachelor’s degree in computer science or a related field, industry certifications/training, or at least 3 years of experience in service desk support.
- Experience in supporting Office 365 applications and MS Intune for Endpoint Device Management.
- Proficiency in managing desktop computer systems, technical setups, business solution software, and desktop administrative applications.
- Ability to set up and configure computers and printers in a network environment.
- Understanding of PC and laptop hardware components to ensure optimal utilization and functionality.
- Skills to support desktop printers (e.g., Lexmark, Xerox, HP) and a broad range of desktop peripherals (e.g., modems, storage devices, scanners).
- Proficiency in desktop applications, particularly MS Word, Excel, PowerPoint, Outlook, desktop utility software, and desktop management tools.
Top Skills
- Excellent written and verbal communication skills.
- Ability to process complex verbal and written instructions.
- Exceptional customer service skills.
Additional Details:
- Workplace Setting: Onsite #LI-Onsite
- Job Type: Contract
- Seniority Level: Associate Level
- Job Function: Information Technology
We want our employees to have benefits that support their health, financial well-being, and life outside of work. Eligible Cook Systems employees have access to a comprehensive benefits package beginning the first of the month following their hire date, including:
- Medical coverage through Blue Cross Blue Shield, with two plan options
- Dental and vision coverage
- Life, critical illness, and accident insurance through Unum
- Flexible Spending Account and Dependent Care FSA options through Navia
- Health Gap Insurance through Sun Life
- 401(k) retirement plan through The Standard, with eligibility after six months
Beyond benefits, Cook Systems is a place where we expect people to take ownership of their work, communicate openly, continue learning, and contribute to the teams and clients they support.
We have been building technology careers and client partnerships for more than three decades, and we continue to evolve with the industry. If you’re looking for an opportunity to do meaningful work, develop your capabilities, and be part of what comes next in technology, we’d like to hear from you.
Skills Required
- Bachelor's degree in computer science or a related field, industry certifications/training, or at least 3 years of service desk support experience
- Experience supporting Microsoft 365 applications and Microsoft Intune for endpoint device management
- Proficiency managing desktop computer systems, technical setups, business solution software, and desktop administrative applications
- Ability to set up and configure computers and printers in a network environment
- Understanding of PC and laptop hardware components
- Experience supporting desktop printers and desktop peripherals
- Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, desktop utility software, and desktop management tools
- Excellent written and verbal communication skills
- Ability to process complex verbal and written instructions
- Exceptional customer service skills
What We Do
We have nearly 30 years of experience, and our bent toward contrarian thought brings a refreshing perspective. The combination of these unique qualities empowers us to offer an approach to developing and delivering talent that is truly transformational. We don’t resist change; we embrace it as a continual way of life. Informed by a reverence for the history of the technology industry and an in-depth knowledge of its progression, we are able to capitalize on both timeless principles and new ideas. Rather than settling into the grooves on the path most traveled, we plot our own course. Cook’s approach is transformational, not transactional. We are passionate about investing in people, training up and tracking down the best of the best — not just on paper, but in real life, making the solutions we provide sustainable. Through our FastTrack’d program, team-delivered solutions and culture of internal growth, we have established a unique way of doing business — one that values people over placement, creating genuine partnership with our clients and candidates. The philosophy of the transformational approach: - We try new ideas. - We ask questions — even the tough ones. They create a path to understanding. - We believe who you are is ultimately more valuable than what you do. The transformational approach at work: - We equip talent though FastTrack’d with more than just technical skills, investing in personal character and integrity as central elements of being an excellent, sustainable candidate. - We welcome change, even within our own organization. We’ve transitioned our own internal tools onto an AWS platform with automated testing capability, utilizing dev/ops construct and agile development methodologies. - We reimagined the educational framework of FastTrack’d by shaping it into modules, allowing for client involvement in the final product while preserving the integrity of the proven training model.
