- Job Title: Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study.
- Client: Commonwealth of PA 2
- Implementation partner: VDart
- Job Type: long term contract
- Visa Type: No sponsor available for this job (Only local candidate or someone willing to relocate are accepted for this role)
- Location: Dauphin County- PA
This role shall:
JD:
***This requisition has an hour-long in-person interview.***
***Client would prefer candidates local to the Harrisburg, PA Area.***
***Do not resubmit candidates from previously released Help Desk req #s 800962 & 805699.***
Vendors, please be aware that candidates submitted at least 6 months ago from 8/28/26 may now be reconsidered for this req.
***This position is funded through 6/30/27, so use that date in the RTR. Contract end date is dependent on the final schedule and projected needs. Historically additional funding should then last a fiscal year.***
***For this particular hiring team management directly emails the candidate to set up interviews. Please provide your candidate's e-mail address (and if desired their phone number) under Summary of Qualifications (seen in the Details tab). This should never be in the resume.***
The training cycle runs 3-4 weeks, so start date would most often fall 2 to 3 weeks from the date of acceptance.
This team teleworks on every Friday.
This position is 100% onsite and at The Riverfront Office Center (ROC) (the main DMV building along the Susquehanna River, just south of I-83), specifically located at-
1101 South Front St., Harrisburg, PA 17104
Since the team moved to that location there is no longer a need to bring a $20 check as PennDOT doesn't charge for badges there.
This is a Tier 1 position requiring working on phones all day. This position is 100% on the phones, password resets and application support. No Tier 2 work will be performed. This is an operational-type job and reliability, and communication are key components to making the department successful.
PennDOT seeks someone with customer service experience, people skills, prefer a team environment and have basic IT experience. They can teach the IT, but the candidate either will have or doesn’t have people and customer service skills.
Required Skills:
• Experience with call tracking and ticketing software
• Attentive to details and ability to be resourceful (using supplied documentation)
• Ability to support users with limited knowledge of computers, software, hardware, and systems
• Above average communication skills and telephone manner.
• Excellent organizational skills
• Basic User & Security Group Active Directory administration
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
• Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)
• You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
• 1+ years previous IT Service Desk and/or Call Center experience required.
***Saturday work from 8 AM - 12 PM is scheduled for once a quarter and management will give at least two weeks’ notice beforehand.***
Skills Required
- At least 1 year of IT service desk and/or call center experience
- Two-year associate degree or equivalent technical study
- Experience with call tracking and ticketing software
- Basic Active Directory user and security group administration
- Strong knowledge of Microsoft operating systems, especially Windows 7
- Office 365 troubleshooting in a network environment, including permissions, calendar sharing, and delegation
- Above-average communication skills and telephone manner
- Excellent organizational skills and attention to detail
- Ability to support users with limited computer, software, hardware, and systems knowledge
- Customer service experience and strong people skills
- Ability to work onsite in Harrisburg, Pennsylvania
What We Do
WHO Founded in 2006 and headquartered in Redmond, WA. Our Senior Leadership team has more than 137 years of combined experience in the Telecommunications and Software Industry. Inabia is built on family values and close-knit culture. This commitment extends to the relationships we build with both our employees and our business partnerships. As a Minority Certified business, we strive to positively impact society through technology, people, and innovation. WHAT For over a decade, we have been providing powerful IT and business solutions to individuals and businesses alike. Here at Inabia, we believe that our success reflects our clients’ success. HOW We are fortunate to be situated in a city where technology and innovation is not only appreciated; but part of day to day lives. We are a growing company that has adapted and evolved our approach, helping us to exceed the ever-changing needs and requirements of our clients. WHY We are a company that fosters and values relationships, as a result many of our clients have been with us from the start of our journey. We ensure that our partners have access to best-in-class professional support, management consulting and staffing services. We make sure our consultants are carefully screened and selected based on their experience. This process ensures that we meet or exceed the specific needs of our clients.
