Description:
Help Desk Analyst 1 (HDA1) - 2 to 3 years field experience.
***This requisition requires onsite in-person first round interviews only.***
***Client would prefer candidates local to the Harrisburg, PA Area.***
Help Desk Analyst 1 (HDA1) - 2 to 3 years field experience. 2 year associates degree or equivalent technical study.
The Help Desk Analyst performs the skills listed below.
· Provides technical assistance, support, and advice to end users for hardware, software, and systems.
· Provides hands-on technical assistance to business and technical users.
· Investigates and resolves computer software and hardware problems of users.
· Serves as a contact for level 1 support.
· Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.
· Determines whether problem is caused by hardware, software, or system.
· Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
· Talks with technical and non-technical co-workers to research problem and find solution.
· Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
· Experienced with a variety of call-tracking software and systems.
· Reads trade magazines and engages in independent study to maintain current industry knowledge.
· Follow quality standards, and displays strong customer service skills.
· Able to work in a team environment.
· Complete assigned tasks.
· Strong communication skills; both written and spoken.
Additional Skills & Experience:
1+ years supporting technology in a fast paced environment.
2+ years’ experience with Windows 7 operating system.
2+ years’ experience with PC troubleshooting and repair.
Knowledge of Microsoft Windows 7 with emphasis on troubleshooting.
Experience with Microsoft Office products including Word, Excel and Outlook. Knowledge of and interest in emerging technologies.
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Top Skills
What We Do
vTech solution Inc. is a Managed IT Services firm based out of Washington DC with a primary focus on Cloud Computing and Professional Services.
vTech was incorporated in January 2006 under the Commonwealth of Virginia as an IT Professional firm. vTech has experienced constant growth over the years and has developed various IT service capabilities by diversifying its service portfolio to IT Consulting, Enterprise Software Solutions, and Cloud Computing Services to provide complete IT Managed Service offerings.
Currently, we are one of the nation’s fastest-growing private companies and have been consecutively named in INC. 5000 list for the past five years.
Our focus is to enhance the level of success for our clients by efficiently offering the highest quality services. We use the most advanced IT technologies and practices to add value to our client services.
We specialized in core competencies which include Cloud solutions, Network Services, Security Solutions, Customized Application Services, System Integration, AI Tools, and Professional IT Services such as Project Management, Staff Augmentation, and IT Infrastructure Services.
vTech Solution's unwavering dedication to results defines our brand. Our time-tested management processes, quality control methods, and state-of-the-art work environment ensure that our clients' most complex projects are delivered on time, on budget, and message.
"vTech encourages and supports a healthy work-life balance for its employees. It offers a workplace where you can work with dignity and independence. vTech offers a competitive salary and comprehensive benefits package. We offer tuition and training expense reimbursement and a flexible work schedule."
