Launch Your Career with Cook Systems
Since 1990, Cook Systems—a certified veteran-owned IT consulting firm—has been helping businesses and professionals grow through innovation, integrity, and investment in people. We partner with Fortune 500 enterprises and high-growth companies alike to deliver agile technology solutions, AI-driven talent strategies, and our signature FastTrack program that develops the next generation of tech talent.
At Cook, you’ll find a culture that values excellence, creativity, and accountability. We believe in opportunity backed by trust—and in building careers that last. Check out what our team members have to say on our Glassdoor page, and discover why Cook Systems is where meaningful careers take off!
Help Desk Analyst
Memphis, TN (onsite 100%)
6 months or longer
The Technical Support Specialist provides first-level, second-tier technical support to end-users for hardware and software issues on desktop computers across the ALSAC organization. This role involves direct customer interaction and technical assistance for computer systems, software, and hardware.
Responsibilities:
Deliver first-level, second-tier technical support for end-users, focusing on hardware and software for desktop computers.
Provide technical assistance for incoming requests and issues related to computer systems, software, and hardware.
Collaborate with IT teams to troubleshoot and resolve escalated incidents.
Identify support needs, diagnose, and resolve hardware and software issues in collaboration with stakeholders.
Manage all endpoint installations and configurations.
Assist in maintaining and updating inventory of computers and related peripherals.
Supports special projects and company initiatives.
REQUIREMENTS:
This position requires a combination of technical expertise, problem-solving skills, and excellent customer service abilities to effectively support the ALSAC organization's IT infrastructure and end-users.
Proficiency in working within a Microsoft Azure AD (Entra ID) environment.
Experience in supporting Office 365 applications and MS Intune for Endpoint Device Management.
Expertise in supporting mobile device platforms, including Apple iOS and mobile applications.
Competence in supporting MacOS and Apple devices.
Thorough knowledge of current desktop computer operating systems, particularly Windows.
Ability to set up and configure computers and printers in a network environment.
Understanding of PC and laptop hardware components to ensure optimal utilization and functionality.
Skills to support desktop printers (e.g., Lexmark, Xerox, HP) and a broad range of desktop peripherals (e.g., modems, storage devices, scanners).
Proficiency in desktop applications, particularly MS Word, Excel, PowerPoint, Outlook, desktop utility software, and desktop management tools.
Excellent written and verbal communication skills.
Proficient in managing desktop computer systems, technical setups, business solution software, and desktop administrative applications.
Ability to process complex verbal and written instructions.
Exceptional customer service skills.
Qualifications:
Bachelor’s degree in computer science or a related field, industry certifications/training, or at least 3 years of experience in service desk support.
Must possess a valid driver's license
Mental - Requires a relatively high degree of concentration and attention intermittently to perform third-level problem resolution and network administration tasks approximately 30% of time; periods of mental effort and concertation followed by other aspects of job with lesser concentration and attention requirements.
Physical - Requires walking/standing approximately 50%, sitting approximately 50% and lifting to 50 lbs. approximately 25% of time. involves repetitive stooping, forward bending and crouching approximately 25% of the time.
Manual/Dexterity - Requires use of hands, arms and feet for occasional lifting; use of hands and arms to operate computers, printers, telephone, other general office equipment and to record written information; requires capability of operating an automobile.
Additional Details:
- Workplace Setting: Onsite #LI-Onsite
- Job Type: Contract
- Seniority Level: Associate Level
- Job Function: Information Technology
Why Work with Us
At Cook Systems, we don’t just offer jobs—we build futures. Our people are at the heart of everything we do, and we’re committed to supporting you with benefits that deliver real security, flexibility, and growth from day one.
- Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included. With access to one of the nation’s largest provider networks, you’ll have quality care wherever life takes you.
- Peace of Mind: Protect what matters most with life, critical illness, and accident insurance through Unum—because your family’s security matters.
- Flexibility for Life: Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent-care expenses your way.
- Extra Protection When You Need It: Our Health Gap Insurance through Sun Life helps cover unexpected costs, so you’re never caught off guard.
- Your Future Starts Now: Build your future with our 401(k) plan through The Standard. You’re eligible after just six months—because long-term success deserves a strong foundation.
At Cook Systems, you’re not just an employee—you’re part of a team that values ideas, celebrates results, and grows together. Here, your impact is visible, your contributions are valued, and your career has room to thrive. Ready to be part of something bigger? Let’s build the future together at Cook Systems.
#IND1
Skills Required
- Bachelor's degree in computer science, industry certifications, or at least 3 years of service desk support experience
- Valid driver's license
- Proficiency with Microsoft Azure AD (Entra ID)
- Experience supporting Office 365 applications and MS Intune for endpoint device management
- Expertise supporting mobile device platforms, including Apple iOS and mobile applications
- Competence supporting macOS and Apple devices
- Thorough knowledge of desktop operating systems, particularly Windows
- Ability to set up and configure computers and printers in a network environment
- Understanding of PC and laptop hardware components
- Skills to support desktop printers (Lexmark, Xerox, HP) and a range of peripherals (modems, storage devices, scanners)
- Proficiency in desktop applications (MS Word, Excel, PowerPoint, Outlook) and desktop management tools
- Excellent written and verbal communication skills
- Exceptional customer service skills and ability to process complex verbal and written instructions
What We Do
We have nearly 30 years of experience, and our bent toward contrarian thought brings a refreshing perspective. The combination of these unique qualities empowers us to offer an approach to developing and delivering talent that is truly transformational. We don’t resist change; we embrace it as a continual way of life. Informed by a reverence for the history of the technology industry and an in-depth knowledge of its progression, we are able to capitalize on both timeless principles and new ideas. Rather than settling into the grooves on the path most traveled, we plot our own course. Cook’s approach is transformational, not transactional. We are passionate about investing in people, training up and tracking down the best of the best — not just on paper, but in real life, making the solutions we provide sustainable. Through our FastTrack’d program, team-delivered solutions and culture of internal growth, we have established a unique way of doing business — one that values people over placement, creating genuine partnership with our clients and candidates. The philosophy of the transformational approach: - We try new ideas. - We ask questions — even the tough ones. They create a path to understanding. - We believe who you are is ultimately more valuable than what you do. The transformational approach at work: - We equip talent though FastTrack’d with more than just technical skills, investing in personal character and integrity as central elements of being an excellent, sustainable candidate. - We welcome change, even within our own organization. We’ve transitioned our own internal tools onto an AWS platform with automated testing capability, utilizing dev/ops construct and agile development methodologies. - We reimagined the educational framework of FastTrack’d by shaping it into modules, allowing for client involvement in the final product while preserving the integrity of the proven training model.
