Everforth ECS Federal is seeking a Help Desk Analyst Jr. to work in our Stafford, VA office.
Everforth ECS is seeking a motivated and detail-oriented Junior Application Support Analyst to join our team in support of mission-critical government systems. Your role includes providing technical and analytical support for custom software applications that directly enable the work of federal law enforcement and criminal justice organizations. Your efforts will help ensure the reliability and effectiveness of software applications that are essential to safeguarding the public, supporting investigations, and advancing the customer’s mission. You will gain the ability to support and maintain a custom software application by helping users resolve issues through application troubleshooting and systems administration support. This position is ideal for career IT professionals with strong communication skills, demonstrated critical thinking ability, and a high level of attention to detail, who are eager to learn complex applications and gain experience in a wide range of IT disciplines. As part of our team, you will have the opportunity to work in a fast-paced, customer-facing, and collaborative environment where teamwork, dependability, and adaptability are essential.
Key Responsibilities:
- Serve as the primary point of contact for end users, providing Tier I/II technical support for a highly customized software application and their application environment including Windows updates, backup, and antivirus solutioning.
- Assist end users and IT staff with basic systems administration support including user account management, system configurations, and environment maintenance and management.
- Investigate, troubleshoot, and resolve incidents by applying problem-solving, root cause analysis, and functional requirement review, escalating complex issues when necessary.
- Leverage and manage the incident management system to monitor and document assigned support tickets by documenting findings and solutions in clear and concise manner.
- Provide prompt and proactive communication to end users regarding incident status, resolution approaches, and best practices for efficient and effective application usage.
- Contribute to the continuous development, update, and maintenance of knowledge base content, standard operating procedures (SOPs), frequently asked questions (FAQ), and troubleshooting guides to support effective troubleshooting, knowledge transfer, and process consistency.
- Recognize and assess scope of reported issues, with an emphasis on identifying trends and patterns in recurrence.
Salary Range: $85,000-$95,000
General Description of Benefits
Preferred Qualifications- Active Top-Secret Clearance
- Excellent problem-solving, critical thinking, and troubleshooting skills
- Ability to independently manage workload and prioritize competing tasks in a fast-paced, dynamic environment
- Strong communication skills (written and verbal) with a customer service mindset
- Proficiency with Microsoft Office tools; Excel, Word, Outlook, Teams
- Understanding of basic IT concepts (operating systems, software, hardware, common troubleshooting steps)
Skills Required
- Active Top-Secret Clearance
- Excellent problem-solving, critical thinking, and troubleshooting skills
- Ability to independently manage workload and prioritize competing tasks
- Strong written and verbal communication skills with a customer service mindset
- Proficiency with Microsoft Office tools (Excel, Word, Outlook, Teams)
- Understanding of basic IT concepts (operating systems, software, hardware, common troubleshooting steps)
ECS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ECS and has not been reviewed or approved by ECS.
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Healthcare Strength — ECS advertises multiple national-network medical plan options with HSA eligibility alongside dental and vision coverage. Coverage generally begins quickly and is paired with company-paid short- and long-term disability, adding stability to the health package.
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Retirement Support — A 401(k) with Safe Harbor and immediate vesting on employer contributions is emphasized, with an employer match available. Access to an employee stock purchase plan via the parent company provides an additional savings avenue.
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Parental & Family Support — Paid parental leave up to 30 days, adoption assistance, and other family-oriented leaves are highlighted. Feedback suggests these offerings add meaningful value beyond base pay for many roles.
ECS Insights
What We Do
ECS, a segment of ASGN (NYSE: ASGN), delivers advanced solutions and services in cloud, cybersecurity, artificial intelligence (AI), machine learning (ML), application and IT modernization, and science and engineering. The company solves critical, complex challenges for customers across the U.S. public sector, defense, intelligence and commercial industries. ECS maintains partnerships with leading cloud, cybersecurity, and AI/ML providers and holds specialized certifications in their technologies. Headquartered in Fairfax, Virginia, ECS has more than 3,400 employees throughout the U.S. and has been recognized as a Top Workplace by The Washington Post for the last five years.
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