About IonQ:
IonQ, Inc. [NYSE: IONQ] is the world’s leading quantum platform and merchant supplier - delivering integrated quantum solutions across computing, networking, sensing, and security. IonQ’s newest generation of quantum computers, the IonQ Tempo, is the latest in a line of cutting-edge systems that have been helping customers and partners including Amazon Web Services, and AstraZeneca achieve 20x performance results and accelerate innovation in drug discovery, materials science, financial modeling, logistics, cybersecurity, and defense. In 2025, the company achieved 99.99% two-qubit gate fidelity, setting a world record in quantum computing performance.
Headquartered in College Park, Maryland, IonQ has operations in California, Colorado, Massachusetts, Tennessee, Washington, Italy, South Korea, Sweden, Switzerland, Canada, and the United Kingdom. Our quantum computing services are available through all major cloud providers, while we also meet the needs of networking and sensing customers across land, sea, air, and space. IonQ is making quantum platforms more accessible and impactful than ever before.
Location: This role will work onsite at our office located in Bothell, WA.
Travel: 10% domestic or international.
Job ID: 1881
The Role:
We are looking for HelpDesk Technician III. As a HelpDesk Technician III, you’ll be part of a cross-functional team whose mission is to lead IonQ on its journey to build the world’s best quantum computers to solve the world’s most complex problems.
In this role, you will be responsible for receiving, prioritizing, documenting, and actively resolving end-user support. In addition, maintain industry-standard IT hardware, software, network, and mobile technology. The successful candidate will be self-motivated and driven, display excellent interpersonal skills and strong attention to detail, and thrive in a fast-paced, challenging environment.
Responsibilities:
- Provide comprehensive IT support to over 1100 global users.
- Perform one-on-one end-user problem resolution via phone, instant messaging, and in-person interactions.
- Configure and deploy end-user desktop hardware, software, and peripherals.
- Setup audio visual equipment for onsite meetings and earnings calls using Zoom.
- Maintain, support and troubleshoot Neat Audio Visual equipment in offices.
- Provide support to C-Level executives within Bothell and College Park Offices.
- Train and continually support Tier I and II HelpDesk technicians.
- Handle escalated complex or time-sensitive issues.
- Provide hardware and application orientation and training sessions for new and existing IonQ employees when needed.
- Provide comprehensive support for the user environment, including mobile device management, printing services, asset tracking, and daily workflow optimization.
- Exhibit exceptional customer service and communication skills. Provide professional, empathetic assistance to address complex inquiries and ensure customer satisfaction.
- Utilize advanced problem-solving and analytical abilities to make informed decisions for resolving complex technical issues and improving help desk operations.
- Develop and maintain comprehensive technical documentation and processes for the team.
- Maintain extensive knowledge of IT hardware and applications to provide comprehensive support and troubleshooting across diverse technologies.
- Support Tier IV staff and IT Leadership as required.
- Demonstrate high proficiency in incident, service, and change management.
- Support Escalations & Documentation: Participate in an on-call rotation for critical application and network issues and guide the team in resolving Escalated Tier 1/2 helpdesk issues. Maintain immaculate IT Helpdesk documentation.
- Establish and maintain robust documentation ensuring high-quality support for our customer base.
- Standardize the capture of root-cause solutions, translating resolved issues into accessible, global knowledge-base articles for cross-functional teams.
Requirements:
- Bachelor's degree in IT or equivalent experience in end-user service desk support.
- 3+ years of IT experience in a similar role, working with ITSM tools (Jira).
- An understanding of IDP and MDM concepts and application of these technologies in a modern IT environment.
- Working with different manufacturers for warranty repair work (Dell, Boxx, Apple).
- Extensive experience supporting current hardware, software, and technologies.
- Experience supporting SAS applications and collaboration tools (Jira, Confluence, Slack, Zoom).
- Proven ability to work in a collaborative, team-oriented environment.
- Exceptional interpersonal skills include rapport building, active listening, and questioning.
Preferred Qualifications:
- Understanding of SSH/RDP OS protocols and its use-cases
- Strong written and verbal communication skills.
- Strong experience in Linux, Windows and MacOS environments.
- Proficient in Google Workplace application support.
- Knowledge of endpoint security solutions like CrowdStrike.
- Familiarity with virtualization and cloud environments is essential (Parallels and VMware).
- A solid understanding of networking fundamentals (DNS, DHCP, TCP/IP) is required.
- Excellent analytical and problem-solving skills with the ability to conduct research and root cause analysis.
- Independent worker with strong motivation who can thrive in a team environment.
- Ability to communicate effectively with both technical and non-technical audiences.
- Strong organizational skills in a fast-paced environment.
- Commitment to compliance and confidentiality.
The total compensation package includes base, bonus, equity, and a range of benefit options found on our career site.
This role is non-exempt and eligible for overtime in accordance with company policies. The listed pay range below reflects the base hourly rate.
If this role has a commission structure, the compensation range below just reflects the base compensation range.
Compensation will vary based on individual factors such as education, qualifications, and experience of the final candidate(s), specific office location, and calibration against relevant market data and internal team equity. Posted base salary figures are subject to change as new market data becomes available. Our benefits include comprehensive medical, dental, and vision plans, matching 401(k), unlimited PTO and paid holidays, parental/adoption leave, legal insurance, and a home technology stipend. Details of participation in these benefit plans will be provided when a candidate receives an offer of employment.
At IonQ, we believe in fair treatment, access, opportunity, and advancement for all while striving to identify and eliminate barriers. We empower employees to thrive by fostering a culture of autonomy, productivity, and respect. We are dedicated to creating an environment where individuals can feel welcomed, respected, supported, and valued.
We are committed to equity and justice. We welcome different voices and viewpoints and do not discriminate on the basis of race, religion, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, military or veteran status, or any other basis protected by law. We are proud to be an Equal Employment Opportunity employer.
US Technical Jobs. The position you are applying for will require access to technology that is subject to U.S. export control and government contract restrictions. Employment with IonQ is contingent on either verifying “U.S. Person” (e.g., U.S. citizen, U.S. national, U.S. permanent resident, or lawfully admitted into the U.S. as a refugee or granted asylum) status for export controls and government contracts work, obtaining any necessary license, and/or confirming the availability of a license exception under U.S. export controls. Please note that in the absence of confirming you are a U.S. Person for export control and government contracts work purposes, IonQ may choose not to apply for a license or decline to use a license exception (if available) for you to access export-controlled technology that may require authorization, and similarly, you may not qualify for government contracts work that requires U.S. Persons, and IonQ may decline to proceed with your application on those bases alone. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law.
US Non-Technical Jobs. Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law.
If you are interested in being a part of our team and mission, we encourage you to apply!
Skills Required
- Bachelor's degree in IT or equivalent experience in end-user service desk support
- 3+ years of IT experience in a similar role
- Experience working with ITSM tools, including Jira
- Understanding of IDP and MDM concepts and their application in modern IT environments
- Experience coordinating warranty repairs with Dell, Boxx, and Apple
- Extensive experience supporting current hardware, software, and technologies
- Experience supporting SaaS applications and collaboration tools including Jira, Confluence, Slack, and Zoom
- Ability to work in a collaborative, team-oriented environment
- Exceptional interpersonal skills, including rapport building, active listening, and questioning
- Understanding of SSH and RDP protocols and use cases
- Strong written and verbal communication skills
- Strong experience with Linux, Windows, and macOS environments
- Proficiency in Google Workspace application support
- Knowledge of endpoint security solutions such as CrowdStrike
- Familiarity with virtualization and cloud environments, including Parallels and VMware
- Understanding of networking fundamentals, including DNS, DHCP, and TCP/IP
- Excellent analytical, problem-solving, research, and root-cause analysis skills
- Ability to communicate effectively with technical and non-technical audiences
- Strong organizational skills in a fast-paced environment
- Commitment to compliance and confidentiality
IonQ Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IonQ and has not been reviewed or approved by IonQ.
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Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, and vision insurance, HSA options, and no-cost mental-health support. Company materials also cite strong premium coverage levels for employees and dependents in recent years.
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Parental & Family Support — Paid maternity, paternity, and bonding leave are presented as fully paid for eligible employees. This breadth of family support is emphasized across company and job materials.
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Retirement Support — A 401(k) with company match up to 5% is part of the package, with materials noting a relatively short vesting schedule. Retirement support is positioned as a core element of total rewards.
IonQ Insights
What We Do
Quantum computers are a revolutionizing technology — they have the potential to transform business, society, and the planet for the better, and IonQ is at the forefront of this revolution. After over 25 years of academic research, IonQ was founded in 2015 by Chris Monroe and Jungsang Kim with $2 million in seed funding from New Enterprise Associates, a license to core technology from the University of Maryland and Duke University, and the goal of taking trapped ion quantum computing out of the lab and into the market. In the following three years, we raised an additional $20 million from GV, Amazon Web Services, and NEA, and built two of the world’s most accurate quantum computers. In 2019, we raised another $55 million in a round led by Samsung and Mubadala, and announced partnerships with Microsoft and Amazon Web Services to make our quantum computers available via the cloud. In 2020 and 2021, we built additional generations of high performance quantum hardware, added Google Cloud Marketplace to our cloud partner roster and announced a series of collaborations and business partnerships with leading academic and commercial institutions. On October 1st, 2021, IonQ began trading as IONQ on the New York Stock Exchange, making it the world's first public pure-play quantum computing company. We remain hard at work realizing the world-changing potential of quantum computing.
Why Work With Us
We’re growing a passionate, diverse team of collaborative, creative people. We believe in pursuing innovative, challenging work with integrity, alongside team members we can learn from and grow with.
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