IDEALFORCE has a CONTRACT position available immediately for a Help Desk Analyst to join our customer in Phoenix AZ. This is an ONSITE position. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Only Local Candidates are considered for this role.
Job Description
• Problem Resolution - Respond to user requests for system help on I-TEAMS, AzEIP' s web-based application;identify causes of user issues and potential solutions, if known; enter problem information into an automated issue tracking system (95%)
• User acceptance testing (5%)
Additional Requirements:
• Intermediate experience with Windows 7
• Intermediate experience with Basic SQL
• Excellent Customer Services skills, overall Microsoft Office skills
• QA Testing (1-2 years)
Additional Information :
- "All your information will be kept confidential according to EEO guidelines".
- All candidates who are authorized to work in US are encouraged to apply.
- Candidates must clear the Background check prior to commencing the assignment.
THIRD PARTY CANDIDATES:
Email your candidate/s resume to joseph dot shelton at idealforce.com along with the following details: Rate, Current location and Availability.
Disclaimer :
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Skills Required
- Intermediate experience with Windows 7
- Intermediate experience with basic SQL
- Proficiency with Microsoft Office
- Excellent customer service skills
- QA testing experience (1-2 years)
- Ability to troubleshoot and log issues for I-TEAMS and AzEIP web applications
- Onsite in Phoenix AZ; local candidates only
- Must clear background check prior to start
- Authorized to work in the United States
What We Do
Idealforce is a premier talent acquisition solutions provider that helps corporations find top-performing talent through innovative ways and technologies. The company offers unparalleled talent acquisition and management services, helping businesses find quality talent cost-effectively while assisting talented individuals in finding the best employers where their skills are recognized and rewarded.
