Location: North Chesterfield, VA
Duration: 12+ Months
Job Description:
The incumbent is responsible for assisting and providing customer support, by telephone, email and other means, as part of a larger effort by the client to improve communications with the public and customer services. In addition will:
- Become familiar with the client services.
- Answer questions from the public, business, government agencies and others.
- Identify the root cause of problems and implement solutions by gathering and analyzing available information.
- Track incoming calls and email requests for assistance.
- Perform other duties as assigned.
Skills:
SkillRequired / DesiredAmountof ExperienceAdvanced computer skills are required that aligns with the Job DescriptionRequired8YearsAbility to multitask and to determine root cause of problems and implement solutions,Required8YearsAbility to resolve issues by gathering and Analyzing data, reasoning logically, and drawing valid conclusionsRequired8YearsCustomer relations skillsRequired8YearsGood verbal and written communication skillsRequired8YearsProficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook)Required8Years
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What We Do
Serigor provides IT Services and IT staffing to Government and Commercial enterprises of all sizes. Serigor has twelve years of proven track record in IT Services, Government Solutions, and Staffing Solutions.
● MBE/WBE/WBENC/WOSB company, headquartered in Baltimore, MD.
● Multiple, multi-year contracts with Government Agencies at State, County, City, and Federal.
● Commercial clients include Fortune 1000 and Start-Ups all over the US.
● Onshore and offshore IT delivery centers.
● IT solutions encompass contracts that are Fixed Price, T&M, Product Development in all technologies.
● Workforce and staffing solutions encompass contract, contract-to-hire, permanent placement and statement of work job assignments.
