Serigor Inc

Help Desk Analyst 2 (Onsite)

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Richmond, VA, USA

In-Office

Information Technology

The Role

Job Title: Help Desk Analyst 2 (Onsite)
Location: Norfolk, VA
Duration: 12+ Months
Job Description:

Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support. May also escalate to IT applications support or call for outside vendor maintenance (Level 4), as needed.
A Level 1 tech gathers and analyzes information about the user’s issue and determines the best way to resolve their problem. Level 1 may also provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented.

Skills:

Skill Required / Desired Amount of Experience OTRS Ticket System (or equiv) Required 1 Years TDX IT Service Management (ITSM) Service Desk tool Required 1 Years Hands on exp w/basic support and troubleshooting (such as password resets, printer configs, break/fix instructions, ticket routing) Required 2 Years

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The Company

HQ: Baltimore, MD

146 Employees

What We Do

Serigor provides IT Services and IT staffing to Government and Commercial enterprises of all sizes. Serigor has twelve years of proven track record in IT Services, Government Solutions, and Staffing Solutions. ● MBE/WBE/WBENC/WOSB company, headquartered in Baltimore, MD. ● Multiple, multi-year contracts with Government Agencies at State, County, City, and Federal. ● Commercial clients include Fortune 1000 and Start-Ups all over the US. ● Onshore and offshore IT delivery centers. ● IT solutions encompass contracts that are Fixed Price, T&M, Product Development in all technologies. ● Workforce and staffing solutions encompass contract, contract-to-hire, permanent placement and statement of work job assignments.