Our Opportunity:
Chewy is seeking a Healthcare Operations Analyst on the Pharmacy Merchandising Operations team in Plantation, Florida! This team is responsible for maintaining the systems and services used to support our Retail, Wholesale and compounding pharmacy businesses. We lead the Pharmacy Catalog/Content, and Vendor Systems & Services that have automation, product, program, and operational components while working multi-functionally with our core Chewy Merchandising Systems and Services Team (MSS) team.
What You'll Do:
- Promptly handle and resolve customer issues within Service Level Agreement (SLA) with a customer first approach, communicate reliably with external partners to ensure an efficient vendor experience
- Learn quickly and understand current processes, proactively identify issues and inefficiencies, and drive alignment across multiple business partners to improve efficiency reduce cycle time
- Translate business processes to business requirements and standard operating procedure (SOP)
- Autonomously complete tasks within the track owned for a given system
- Synthesize large quantities of sophisticated data into usable/actionable information
- Participate in system implementation projects (requirements documentation, systems configuration, test documentation/execution, issue identification and resolution)
What You'll Need:
- BA in Business, Finance, Economics, Statistics, or a related degree (preferably in General Management/Finance/Computer Science/Tech Management/Engineering)
- 1+ years of related work experience and consistent track record of innovation and impact
- Results oriented mentality with the ability to react quickly to requests in a timely, accurate and meticulous manner
- Experience using dashboards to monitor critical metrics, identify and accurate defects, perform root cause analysis on important metric misses
- Ability to independently collaborate with merchants and deliver results in timely manner.
- Ability to operate in ambiguous environments with speed and dedication to quality
- Proficient Excel and MS Office skills
- Strong oral and written communication
- Ability to work in a team environment
- Position may require occasional travel
Bonus (if applicable):
- Prior experience in Software Quality Processes and Atlassian Tools such as (Confluence, JIRA, etc.)
- Prior experience SQL
- E-commerce or merchandising background
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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