ROLE SUMMARY
- Non-sales commercial role, focused on providing educational & scientific content and supporting HCPs in the field of Gene Therapy. Purpose to improve the impact on patients and society. Create better customer experience.
- Field based, direct-access SME for brands that require enhanced patient care and HCP support skills not provided by sales-based FF. HCP interactions occur in-person and/or virtually.
ROLE RESPONSIBILITIES
- Provides direct access subject matter expertise for HCPs and Patients regarding "All I need to know about my medicine" for specialised medication-specific support, that can go directly to customer and proactively support category strategy development via HCP interaction feedback collection.
- Drive deeper engagement on educational & scientific content and actively engage medical and cross functional SME to address customer inquires if needed.
- Support medicine availability at hospital levels through communicating the value of Pfizer medicines and vaccines by working closely with category and marketing team and proactively develop action plan.
- Responsible for onboarding customers to new operating model platforms and develop omni-channel plan for HCP individual. (e.g., Digital Engagement Portal)
- Knowledgeable of customer preferences for content and channels to orchestrate an ideal customer experience through relevant content selection
- Support attainment of improved patient outcomes through physician and patient education and services enabled by deep scientific expertise and feedback to marketing for product patient education program evolution.
- Actively engage in creating awareness and shaping patient access initiatives (Commercial only) and help accelerate patient access through awareness and education addressing external bureaucracy.
- Direct line of communication to HCPs regarding patient insights for optimal patient selection and treatment (future opportunities and risks).
- Provide in-services to HCPs within hospitals and clinics for launch brands.
- Engages with HCPs both virtually and face-to-face depending on need.
- Responsible for assigned customers in Central area
QUALIFICATIONS
- Base degree Science equivalent. Advanced degree a plus.
- Able to collect market insight via deep dive conversation with HCPs.
- Excellent medical-to-medical communication skill, MSL experience is plus.
- Strong teamwork ad collaboration skill with cross functional team.
- Have an established track record of coalition building in complex environments.
Work Location Assignment: Hybrid
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
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What We Do
Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.
Why Work With Us
We are the inventors, the problem solvers, the big thinkers — those who surmount any hurdle to deliver breakthrough medicines to the people who are counting on them the most.
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Employees engage in a combination of remote and on-site work.
