The Headend Engineer is responsible for leading Hotwire's headend construction, operation, maintenance, and support. Primarily focused on performing installation, operating and maintaining power systems, structured wiring, cooling, and other physical aspects.
Duties / Responsibilities:
- Work with the engineering department on the implementation of new technologies or services.
- Design, build and maintain all structured wiring to ensure efficient data flow and organization in all company facilities.
- Create and maintain preventive maintenance and equipment replacement schedules for UPS, battery backup, power generators, HVAC, environmental sensors, and other predictive diagnostic tools.
- Monitor IPTV services and linear channels for Audio/Video quality.
- Analyze real-time and historic data from monitoring systems to proactively address issues.
- Actively monitor and support Headend Infrastructure and equipment including but not limited to Satellite receivers, encoders/transcoders, VOD Catchers, AD insertion, middleware and servers.
- Efficiently coordinate with NOC and other engineering teams to resolve technical issues and to conduct scheduled maintenances.
- Perform installation, wiring, labeling and configuration of equipment.
- Continuously develop skills to advance professionally.
- Performs other related duties as required or assigned.
Minimum Qualifications:
- Associate’s degree in Engineering, Telecommunication, RF, and or satellite certifications or equivalent
- Minimum of 3 years related telecommunication industry or RF/satellite experience required
- Strong Head-End knowledge and computer related skills
- Understanding of IPTV, IP multicast, video codecs, and standards
- Excellent Audio/Visual observation skills to identify impairments and quality issues
- Must have active and clean, non-restrictive, state issued driver’s license in State where hired
- Computer proficiency required in Microsoft Office and Visio, with a higher level of proficiency in Excel, preferred
- Knowledge of LAN/WAN principles.
- Working knowledge of the principles in Ethernet, fiber and coax wiring
- Knowledge of DC and AC power systems and HVAC and AC systems
Benefits:
- We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:
- Comprehensive Healthcare/Dental/Vision Plans
- 401K Retirement Plan with Company Match
- Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
- Paid Volunteer Time
- Paid Parental Leave
- Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
- Employee Referral Bonuses
- Exclusive Entertainment Discounts/Perks
Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Associate's degree in Engineering, Telecommunication, RF, or satellite certifications
- Minimum of 3 years related telecommunication industry or RF/satellite experience
- Strong Head-End knowledge and computer related skills
- Understanding of IPTV, IP multicast, video codecs, and standards
- Excellent Audio/Visual observation skills to identify impairments and quality issues
- Active and clean, non-restrictive, state issued driver's license
- Computer proficiency required in Microsoft Office and Visio, with higher proficiency in Excel preferred
- Knowledge of LAN/WAN principles
- Working knowledge of Ethernet, fiber, and coax wiring
- Knowledge of DC and AC power systems and HVAC and AC systems
What We Do
Hotwire Communications is one of the nation’s leading providers of fiber optic telecommunications services specializing in delivering its advanced suite of services to unique market segments. Through its Fision® Home, Fision® Work, Fision® Stay, Fision® U, Fision® Encore and Fision® Govt market verticals Hotwire Communications provides advanced, customized, fiber optic telecommunications services to residential, commercial, hospitality and campus environments. The Hotwire Communications team has been providing telecommunications services since 2000, and Hotwire has been providing fiber based telecommunications services since 2005. Fision Home - We bring a 1 Gbps dedicated connection to each door, over 600 channels of cable TV, premium channels, Video On Demand, and HD content. Fision Work – Full range of commercial products for businesses of all sizes. Metro Ethernet, data collocation, business control and commercial phone products including hosted PBX Fision Stay – Full service provider for hotels offering guests the same entertainment features they enjoy at home as well as premium hospitality features allowing guests to experience the next generation of hotel technology. For the hotel staff we have admin & management tools to make managing the guest experience seamless. Fision U – Fiber optic delivery to every community to offer Gigabit speed capabilities, both wired and wireless models, and digital and HD channels with no box needed in affordable, bundled solutions.
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