Head of UX

XTM Group is dedicated to delivering cutting-edge solutions in the field of translation management. Our mission is to help enterprises reach global markets more efficiently by creating, delivering, and supporting an industry-leading platform to automate and manage all aspects of the localization process.

Our culture emphasizes teamwork, collaboration, and a passion for language technology to better serve customers and employees. We are dedicated to creating a solution-oriented and inclusive environment where everyone feels valued and can contribute their best. Our core values guide their actions and are the foundation of our company culture, driving us to achieve the vision of being the leading Translation Management System for enterprises.

As the Head of UX,  you will take ownership of the end-to-end user experience across key product areas. You'll lead design strategy, mentor other designers, and collaborate closely with product managers, engineers, and stakeholders to craft intuitive, elegant, and scalable digital experiences.

You’ll balance hands-on design work with leadership responsibilities, ensuring design decisions are informed by user insights, business goals, and technical feasibility.

Scope of Tasks:

• Lead UX vision, function, define UX strategy, design processes and style guides ensuring design consistency, lead all design and user experience initiatives
• Lead, mentor and grow a team of Product designers; foster a collaborative and feedback-rich design culture
• Partner closely with Product, Marketing, Customer Success and Development team to create  and deliver user-centric experiences that are engaging, innovative and support our product and business objectives
• Hands-on production of designs, wireframes, prototypes to communicate design intent
• Communicate UX vision, plans and objectives to the business
• Build a culture of user research, communicate with customers to ensure designs and UX meet user objectives and expectations, and address current design challenges
• Create user personas through user research and data, map user journeys
• Using a metrics-driven approach, collect, analyse and evaluate user engagement data to uncover trends and insights and guide decisions on improving the useability of our products, finding creative ways to solve UX problems
• Support POs in producing user stories by guiding the user flow journey and producing the UI designs  
• Using iteration and agile-based approach, plan and deliver improvements based on user feedback
• Be our thought leader for customer experience design                               
• Advocate for accessibility and inclusive design practices in line with ISO-9241, ISO-13407 as well as Web Content Accessibility Guidelines (WCAG) and EEA (European Accessibility Act).

We're hiring in either London or Athens for this role.

About You

• Intrinsic ability to understand the “Big Picture” and how that translates to the strategy for UX
• Passionate about creating delightful online experiences, keen interest in digital technology
• Results driven, focused on outcomes
• Tenacious team player who enjoys working in a fast-paced environment.
• Resourceful and proactive, adaptable, able to organise available resources to produce great results
• Positive and calm under pressure

Skills

• 6+ years of experience in UX/product design in SaaS B2B products, with at least 2 years in a senior or lead role.
• Proven track record of leading UX initiatives in a cross-functional product team environment.
• Strong portfolio demonstrating excellent UX thinking and user-centered design outcomes.
• Experience in delivering impactful user-centric experiences combined with strong commercial awareness
• Proficiency with design and prototyping tools (e.g., Figma, Sketch, Adobe XD, or similar).
• Experience conducting or collaborating on user research and usability testing.
• Strong communication and storytelling skills to articulate design decisions and influence stakeholders.
• Ability to manage multiple priorities and projects in a fast-paced environment.

Additional Skills: 

• Experience in B2B SaaS, localisation, translation, or content management platforms.
• Familiarity with internationalisation (i18n), localisation (l10n), and multi-language UX challenges.
• Basic understanding of front-end technologies (HTML/CSS/React) to communicate effectively with developers.

What You Can Expect
Beyond a competitive salary, we offer a range of benefits designed to support your life and career, including:

• Flexible work arrangements, with options for remote and hybrid setups (location-dependent)
• Professional development, with access to international opportunities and career advancement programs
• Continuous learning, powered by top-tier tools, training resources, and industry expertise

Benefits may vary by location — your Talent Partner will provide full details during the hiring process.

Everyone Belongs at XTM
At XTM, we design experiences that reflect and include the full spectrum of people we serve — and that begins with our own team. We're dedicated to building a workplace where inclusion isn’t just a value, but a daily practice. Here, you’ll find the support and encouragement to grow, succeed, and truly belong — no matter your background. Explore our Diversity & Inclusion page to see how we’re shaping a more inclusive future at XTM.

The Application Journey
When you apply, our Talent Acquisition team will carefully review your application. If your experience aligns with the role, we’ll be in touch to guide you through the next steps.

⚠️ Recruitment Alert: Please be aware of fraudulent recruitment activity. Only engage with XTM emails ending in @xtm-intl.com and xtm.cloud OR transifex.com.

We’re also committed to accessibility and inclusive hiring. If you need accommodations at any stage of the process, please indicate this in your application or speak directly with the Talent Partner.