📍 Boulder, Colorado | Office First
Please note that we are unable to offer visa sponsorship for this role.
Meet the Boulder team
About the teamSumUp's US Operations team is the engine behind how merchants get live, stay active, and grow with our products. From onboarding and customer experience to risk, logistics, and retention, this team touches every part of the merchant journey — and the work directly shapes whether small businesses succeed with SumUp.
This is a pivotal leadership role at a critical moment. We're building a more scalable, data-driven operations function that can reduce friction, get merchants live faster, and keep them engaged for the long term. As Head of US Operations, you'll own that agenda — connecting local execution with global strategy, and making sure the right things get done with speed and consistency.
If you're energised by complex, multi-domain challenges and want to lead a function where your decisions have a direct impact on merchant outcomes, this role is for you.
What you'll do- Lead end-to-end operations across onboarding, customer experience, merchant retention, risk and fraud, logistics, and supply chain — setting priorities, driving execution, and owning key performance metrics.
- Partner closely with Product, Engineering, and Sales to identify and remove the highest-impact friction points across the merchant journey, from installation through to activation and long-term use.
- Represent US Operations within the Global Ops and Americas team, managing shared resources across geographies and ensuring the US is well-integrated into the broader SumUp organization.
- Lead cross-functional programmes including Salesforce transformation, process redesign, and automation initiatives that improve efficiency and merchant experience.
- Translate data into action — using KPIs such as activation rates, churn, service levels, onboarding speed, and chargebacks to drive clear, prioritised initiatives across teams.
- Strong background across multiple operations domains, with a track record of diagnosing complex problems and driving execution from start to finish.
- Experience working cross-functionally with Product, Engineering, and global teams, with the ability to influence and align stakeholders without direct authority.
- Comfort working with data and performance metrics, using them to identify priorities and hold teams accountable to outcomes.
- Experience scaling processes and improving customer or merchant journeys in a fast-moving environment.
- Familiarity with Salesforce or similar platforms, and a curiosity about how AI tools can be applied practically to improve operations.
- 🌍 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Boulder office. This involves an office-first setup.
- 🚀 Enrolment onto our Virtual Stock Option program: you will own a stake in SumUp's future success.
- 🏖 Generous time off: 22 days of paid vacation, plus an extra day each year up to 28 days, public holidays, quarterly Wellness Days, and special leaves.
- 🏥 Tremendous Health and medical coverage plus life insurance.
- 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced.
- 💼 Financial security: 401(k) retirement scheme with SumUp matching (100% on first 1%, 50% on 2–6%).
- 🌴 Break4me: 1-month sabbatical after 3 years of service.
- 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team.
- Base Salary range for this position is $205,000 - $225,000
- Stock Option Plan participation
- Compensation will be finalized based on the candidate’s experience and location
Be empowered to do more that matters.
At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.
Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.
SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.
#SumUpUSA
Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.
Skills Required
- Strong background in multiple operations domains
- Experience working cross-functionally with teams
- Comfort with data and performance metrics
- Experience scaling processes in fast-moving environments
- Familiarity with Salesforce or similar platforms
SumUp Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SumUp and has not been reviewed or approved by SumUp.
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Leave & Time Off Breadth — Paid time off is positioned as a standout, including 22 vacation days that increase with tenure, public holidays, a quarterly Wellness Day, special leave, and a fully paid one‑month sabbatical after three years. This combination makes time-off benefits feel notably robust in the overall rewards package.
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Healthcare Strength — Health coverage is described as comprehensive, with medical plan options (including carriers such as Cigna and Kaiser) plus dental and vision. Company-paid life insurance and disability coverage are also part of the protection package in the U.S. materials.
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Retirement Support — Retirement benefits include a published 401(k) match formula that provides an employer match up to a stated cap. The clarity of the match structure supports straightforward evaluation during offer comparisons.
SumUp Insights
What We Do
SumUp believes that every business should have access to affordable, easy-to-use financial solutions, no matter their size. That’s why more than 3 million businesses worldwide rely on SumUp to run their business. What started out as one card reader has now turned into a range of payment hardware, banking solutions, marketing, and loyalty tools, invoicing, and so much more. From sales and marketing to product and engineering, our cross-functional US team works together to ensure that small business owners can be successful doing what they love.
Why Work With Us
SumUp USA is part of the global SumUp organization that stretches across multiple continents from Berlin to Sao Paulo. Our teams are multicultural, have a collaborative mindset and bold goals. Join our mission if you want to become part of the success story and help empower over 3 million merchants using SumUp already!
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