Head of US End User Technology Infrastructure Engineering

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

The Head of US End User Technology Infrastructure Engineering will lead and oversee the design, strategy, and management of end-user technology solutions for the bank. This role is responsible for ensuring a seamless, secure, and efficient technology experience for all employees, enabling productivity and collaboration while maintaining compliance with regulatory requirements. You’ll develop and execute the end-user technology strategy, aligning with business goals and objectives. To do this, You will collaborate with senior management and cross-functional teams to ensure that end-user technology aligns with the broader IT and business strategies. You will be expected to drive innovation, lead a high-performing team, and ensure the continuous improvement of end-user services.

CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 3-4 days per week on-site, while other days may be remote.

How you'll succeed

• Team Management: Lead, mentor, and develop a team of engineers and technical professionals, fostering a culture of innovation, accountability, and continuous learning.

• Technology Infrastructure Management: Oversee the design, implementation, and management of end-user technology infrastructure, including laptops, desktops, mobile devices, virtual desktops (VDI), and collaboration tools (e.g., Office 365, Teams).

• Service Delivery and Support: Ensure high levels of customer satisfaction through efficient and reliable end-user services. Oversee the service desk and support teams to ensure timely and effective issue resolution, optimizing the technology experience for all employees.

• Security and Compliance: Work closely with information security teams to ensure that all end-user technologies are secure and comply with regulatory requirements, particularly in banking and finance. Lead initiatives related to endpoint security, access controls, and data protection.

• Innovation and Technology Roadmap: Stay updated on emerging technologies, trends, and best practices in end-user computing. Drive innovation by introducing new tools, solutions, and practices that enhance employee productivity, collaboration, and technology engagement.

• Vendor and Budget Management: Manage relationships with key technology vendors and suppliers. Ensure the efficient use of the budget for end-user technology, including hardware, software, and service contracts.

• Performance Monitoring and Reporting: Develop KPIs and metrics to track the performance, reliability, and satisfaction of end-user technologies. Report regularly to senior leadership on the progress, challenges, and successes of the end-user technology initiatives.

• Communication: You possess strong communication, leadership, and interpersonal skills, enabling effective collaboration with cross-functional teams and the ability to convey technical concepts to non-technical stakeholders. Additionally, you are adept at utilizing various approaches and tools to foster cooperation, resolve issues, and drive initiatives across Technology Operations and Application Development teams while engaging with internal business partners and leadership

Who you are

• You demonstrate 10 + years of experience in Technology Infrastructure Management, with a strong focus on IT Service Management (ITSM), Transformation and Project Delivery, with 5+ years in a leadership role preferably within Telecom or Financial Services industry. You have experience with cloud-based infrastructure, and a deep knowledge of Telephony, end-user computing technologies, including VDI, Windows, Mac OS, mobile device management (MDM), Office 365, collaboration tools, and endpoint security, as well as expertise in telecom solutions.

• You have a Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. You are also a certified professional: Certification in ITIL Foundations is ideal. Experience in process engineering and knowledge of banking regulations and standards, such as FFIEC, PCI-DSS, or GDPR, as they apply to end-user technology is an asset.

California residents — your privacy rights regarding your actual or prospective employment

At CIBC, we offer a competitive total rewards package.  This role has an expected salary range of $165,000- $220,000 based on experience, qualifications, and location of the position.  The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave, and Vacation), Holidays,  and 401(k), in addition to other special perks reserved for our team members.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

IL-70 W Madison St, 10th Fl

Employment Type

Regular

Weekly Hours

40

Skills

Application Production Support, Business Requirements, Implementation Management, IT Service Level Management, IT Service Management (ITSM), ITSM, IT Telecom, Operational Efficiency, People Management, Service Levels, Strategic Objectives, Technical Leadership