Head of US Customer Support Department

Veo is a global leader in AI-based sports camera technology. Our innovative, fully automatic camera solution enables sports teams to record matches and training sessions without a camera operator. We’re democratizing the world of sports by granting video analysis for teams on all levels—a privilege that used to be only for the few. More than 40,000 clubs in 90+ countries record their games every week.

Growing as fast as we do in Veo means that every day is different, exciting, and challenging, both on the front line and in the back office.

But that’s not the most remarkable thing about us.

The coolest thing is our people. We’ve attracted some of the brightest minds in the industry. They are the reason we can create a great product and do it while enjoying ourselves.

Are you passionate about solving problems for customers and helping others? Do you excel in a high-performance culture and want to be part of something special? Do you enjoy connecting with customers and finding solutions that make a real difference? We seek an enthusiastic Department Head for our Customer Support team in Miami. Are you our Support Team's next "playing coach?"

The ideal candidate is a good team leader and motivator who is willing to assist customers has excellent communication skills, and can think critically to resolve issues.

There is a big global interest in our product, and we want to supercharge its potential. At the heart of our strategy is to keep customers excited and guide them to get the most out of being Veo customers. We assist them with issues and proactively engage them to do the best possible recordings.

Your Contribution:

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just do. These are the behaviors you’ll need for growth at Veo. Now, this might sound innocent enough, but in Veo, this is really lived. All processes are questioned as they should be!

Key Responsibilities

• Support a team of 10+ to enhance customers' issue-to-resolution experience and achieve key performance indicators (KPIs). 
• Be the voice of the customer to advocate for the best customer experience and work closely with different functions to facilitate continuous improvement. 
• Owning the day-to-day operation of the US Customer Support team and empowering the team to be effective in their roles
• Work closely with different stakeholders to ensure the best possible customer experience for our users.
• Provide feedback for optimizing the processes that we currently work with
• Providing the right resolution in an efficient matter via phone and email

Qualifications

• Experience working with Salesforce and/or Zouora is a big plus
• Experience with tech support or product support
• Experience with phone and email-based support 
• Comprehensive written and verbal communication skills
• Interested in encouraging people and making them succeed
• Solution-oriented mindset and a structured approach to work
• You thrive in an environment where we grow together hour by hour, and you are someone who can cope with constant change and self-learning
• You thrive in a fast-paced working environment with uncertainties and surprises. 

At Veo, you'll be part of a thriving work environment where every day brings new excitement. Our rapid growth ensures a diverse and ever-changing atmosphere. We believe in work-life balance and providing a positive culture that allows you to thrive personally and professionally.

Our Copenhagen office mirrors our innovative technology – with an indoor ball court, rooftop terrace, and well-equipped gym. We have created a facility that supports connecting disciplines across the business, facilitates creative thinking, and gives the space to engage with colleagues, our global partners, and the entire Veo community.

Diversity and differences are valuable assets for us. We value diversity and inclusion and welcome people from all backgrounds. If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply.

We’re committed to building a diverse, inclusive, and authentic workplace. And you may be just the right candidate for this or other roles.

Still interested? Join us at Veo and become a part of a team that delivers greatness and has a great time doing it.

We will invite for interviews continuously, so apply with LinkedIn or your resume as soon as possible.