Company Profile
Our client, one of Nigeria’s key player in the Insurance Industry is seeking to recruit an experienced candidate for the role of Head, Transaction Settlement. The role holder is responsible for all settlement, clearing and investigations of claims and must have the ability to initiate operational change, understand operations quickly across various units and proffer solution where there are bottlenecks.
Job DescriptionResponsibilities:
• Being the head of the Transaction Settlement Unit of the company, roleholder shall coordinate the definition of standard Operating procedures of each unit in the group aligning them to the organisational objectives.
• Supervises the effective inflow and outflow processes of the Company’s finances.
• Ensures the Reconciliation and resolution of issues from teams in the Customer Experience Group, Life Underwriting, etc.
• Determines, measures, and reports performance measures, service level agreements, and chargeback policies.
• Negotiates SLA between Finance Operations and other groups/units within the business in accordance to the set business objetives.
• Ensures SLA with Banks is strictly adhered to; monitors compliance to ensure services are delivered at agreed-upon levels.
• Takes ownership of Transaction Settlement functions to ensure it meets the objectives of the business and customers.
• Provides direction and supervision for all the team leads including skill and competency development, so that each team member is continually growing into higher responsibility in the organisation.
• Organises and coordinates appropriate specialised training for Finance Operations Group staff with the aim of improving their skills to efficiently support the operation of the company and delivery of efficient service to customers.
• Responsible for the general supervision of the daily activities of the units within the group.
• Supervises and responsible for the Premium Adminstration
• Any other assignment as advised by the COO from time to time.
Qualifications
What We Do
Fosad Consulting is an independent cross-industry HR and Engineering consulting firm. We partner with international and local companies seeking to accelerate the growth of their businesses by providing solutions that drive their businesses to succeed. Our solutions cater to multiple industries, including the oil and gas, financial services, telecommunications, transport, hospitality, healthcare and retail; and our projects are supported by professionals who have proven that they have what it takes to deliver against the odds to delight our clients.
For over 20 years we have provided hands-on solutions to a number of global brands, hence we understand how they work, their expectations, as well as the need to constantly provide services that are top-notch and meet the required global standards.
We are a leading provider of specialist Outsourcing solutions that extend to HR Services, Engineering, Expatriate Management protocols, Procurement, Learning & development interventions, Oil & Gas, and a host of services to some of the world’s most interesting brands.
We are proud members of the Nigerian American Chamber of Commerce – a foremost organisation that seeks to bridge the gap between Nigerian businesses and their counterparts in the United States. We are also registered members of the Networking with the United States of America (NUSA) program; under the auspices of the US Commercial Service initiative in Nigeria.
Part of our commitment to customer service means giving our clients honest, straightforward and, sometimes, even difficult advice. At Fosad we know you can’t afford to get it wrong and that’s why we do everything to make sure you get it right.
