Head of Technology

MHC is a global leader in AI-powered SaaS solutions that transform how organizations in highly regulated industries operate. We deliver intelligent document and payment automation solutions that drive growth, boost efficiency, and mitigate compliance risk.

Our mission is to revolutionize content-heavy processes across core business functions—streamlining interactions with customers, vendors, and employees through a modern, no-code platform designed for speed, flexibility, and precision. Serving enterprise and mid-market organizations ($500M–$5B in revenue), MHC specializes in simplifying complex workflows to enhance compliance, efficiency, and customer experience. Our dynamic multi-tenant SaaS platform combines AI-driven content creation, advanced data modeling, intelligent data capture, and seamless workflow automation to deliver intuitive, end-to-end solutions. By extending functionality and integrating processes across core business systems, we empower organizations to communicate smarter, faster, and more effectively with their most critical stakeholders.

 
We are committed to our customers’ success, and it shows. Recognized as a Leader in multiple G2 reports and named to multiple analyst reports (Gartner, IDC, Aspire, Aragon), MHC is poised for accelerated growth and continued market share expansion. For additional information visit: https://www.mhcautomation.com
Who we’re looking for:
We seek a strategic, hands-on leader with a growth mindset and passion for delivering customer value to lead MHC’s Technology team, including Engineering, TechOps (DevOps & Internal IT), Software Quality Assurance (SQA), Security, and Tech Project Management. You'll define and own the enterprise technology and architecture strategy, ensuring product roadmaps are delivered securely, sustainably, and at scale in alignment with MHC’s multi-year growth strategy.

What you’ll get to do:

• Set and execute global technology strategy tightly aligned to company objectives and multi-year imperatives (SaaS growth, ecosystem-led growth, verticalized go-to-market, product portfolio simplification). Own and manage the technological aspects of the product roadmap, tech KPIs, operational processes, and budgets.
• Establish and uphold clear lines of accountability between Product and Technology, including ownership of architecture, platforms, tooling, SDLC standards, and non-functional requirements (security, scalability, reliability, performance), championing close collaboration with the Product team to drive efficiency and fuel product-led growth.
• Lead engineering and quality: Own architectural direction and standards across the MHC product portfolio; evolve the target architecture; enforce SDLC and quality practices that balance delivery speed, security, accessibility, scalability, and long-term maintainability.
• Drive cloud-native and SaaS modernization: Accelerate migration and consolidation programs, balancing speed with customer retention and R&D capacity.
• Own technology operations (IT Ops/DevOps): Evaluate and improve reliability, scalability, performance, and cost efficiency across environments; strengthen observability and automation; govern change control and release management and ensure the tech-enabled productivity of all MHC employees through the management of internal operations.
• Own security and compliance outcomes: Partner with InfoSec to maintain SOC 2/HIPAA/GDPR/PCI controls; establish future compliance standards; manage incident response and audit readiness; publish operational KPIs; ensure sales prospect and customer trust in the platform.
• Lead technology initiatives to foster innovation and integrate AI into MHC’s growth products, advancing toward agentic AI capabilities that enhance user experience and productivity while safeguarding compliance for customers.
• Own technology budgeting and vendor management: Build and manage technology budgets; negotiate and optimize vendor contracts to optimize cloud spend.
• Manage business continuity and disaster recovery for the business: Maintain plans and tabletop exercises across IT Ops/DevOps, closing gaps and ensuring resilience.
• Champion talent management and org design across Technology teams: Structure teams, hire and develop leaders/individual contributors, foster a learning culture including AI skill enablement; align competencies for progression.
• Work closely with the executive team to ensure delivery success and accelerate go-to-market growth. Partner with Product, Customer, Sales, and Finance to strategically sequence investments, clearly communicating technical constraints, architectural trade-offs, and long-term cost implications alongside product value and growth opportunities.

What you’ll bring to succeed:

• Seasoned Multi-Product, Multi-Motion SaaS Technology Leader at Scale
  • 15+ years in technology leadership including a strong foundation in Engineering and application development; 5+ years leading multi-discipline teams across Engineering, Software Quality Assurance, DevOps/TechOps, and Security in a multitenant SaaS environment, with increasing scope
  • Deep understanding of cloud architectures (Azure/AWS), CI/CD, Docker/Kubernetes, code, observability, and cost optimization
  • Strong familiarity with security frameworks (SOC 2, HIPAA, GDPR, PCI), risk management, incident response, and audit processes
  • Proven experience leading Agile delivery at scale across multiple geographies and product lines, balancing speed, quality, and cross-team alignment
  • One or more technology leadership positions at a public or private equity-backed software company, including experience integrating acquired technology organizations
• Outstanding Communication and Leadership Style
  • Exceptional ability to communicate with executives, influence stakeholders, motivate teams, and foster collaboration across functions
  • Track record of mobilizing and inspiring teams to increase innovation and efficiently solve real-world customer challenges
  • Player-coach who can flex between strategic and tactical work, thriving in fast-paced environments driving urgency, focus, and accountability across distributed teams
  • Strong executive presence with a proven ability to work closely with the CEO and senior leadership team as a driving force in shaping and executing strategy
  • Builds strong relationships and works effectively across product, customer/delivery, finance, and other functions to deliver company-wide results
  • Open, engaging, and action-oriented leader with strong emotional intelligence, balancing self-confidence with humility while articulating a clear vision and value proposition to all stakeholders
  • High-energy and decisive, with a track record of building trust quickly, prioritizing effectively, and delivering measurable impact for customers, partners, employees, and the business.
• Hands-On, High-Performance Technology Team Leader
  • Demonstrated ability to build and manage high-performance teams, coach and mentor direct reports and team members, and scale processes, comfortable operating at both strategic and hands-on levels
  • Collaborative, problem-solving ownership in driving high performance by setting clear performance measures and objectives for team members, and holding team members accountable to results
  • Ability to paint a clear vision and inspire teams to consistently exceed goals with a high degree of productivity, discipline, and execution through detailed planning and rigorous process
  • Experience leading a globally distributed workforce including employees and contractors working across 5+ time zones supporting customers across 5 continents
• Builds Culture of Operational Excellence
  • Proven success delivering platform modernization/cloud migrations and portfolio simplification while sustaining solution quality, customer experience, and company growth
  • Proven ability to make and confidently support high-impact technological decisions using data even under uncertain conditions, balancing short-term delivery pressure with long-term platform and company health
• Metrics- and Data-Driven Management Style
  • Ability to harness the power of data to drive and adapt technology strategies and tactics that align with the product roadmap and drive profitable growth
  • Experience structuring, tracking, and improving KPIs and metrics

Why you’ll love working here:

At MHC, "people-first" isn't just a phrase—it's how we operate. We provide a competitive compensation and bonus structure, but we know your life is more than just a paycheck. From comprehensive health benefits and 401(k) matching (up to 4.5%) to paid parental leave and flexible/remote work options, we provide the foundation you need to thrive. Whether it’s through our recognition programs or ongoing career development, we are here to celebrate your success and support your growth every step of the way.

Equal Opportunity

We’re proud to be an equal opportunity employer and welcome differences across our global team, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Different makes us better.