The Role
Leads LATAM technology strategy, IT operations, infrastructure, hotel systems, cybersecurity, vendors, budgets, and regional technology deployments. Manages and develops a distributed IT team while partnering with hotel leaders and global technology functions. Oversees systems including PMS, POS, revenue management, and guest experience platforms, supports hotel openings and renovations, ensures compliance, and drives digital transformation across multiple properties and countries.
Summary Generated by Built In
Company Description
We are currently seeking a Head of Technology, LATAM to lead our regional technology strategy, oversee IT operations across our hotels, and drive digital transformation initiatives that support the growth of our portfolio in the region.
Job Description- Define and lead the technology strategy and roadmap for the LATAM region, aligning with global technology standards and regional business priorities.
- Oversee IT infrastructure, network, and systems across all hotels in the region, ensuring high availability, security, and performance.
- Lead the selection, implementation, and support of core hotel systems, including PMS, POS, revenue management, and guest experience platforms.
- Partner with hotel General Managers and department heads to identify technology needs and deliver solutions that improve operational efficiency and guest satisfaction.
- Build, mentor, and manage a regional team of IT professionals, fostering a culture of service, accountability, and continuous improvement.
- Drive cybersecurity and data privacy compliance across the region, in line with company policy and local regulatory requirements.
- Manage relationships with regional technology vendors and service providers, negotiating contracts and ensuring service levels are met.
- Own the regional technology budget, balancing cost control with investment in innovation and infrastructure upgrades.
- Support new hotel openings, transitions and renovations by planning and executing technology deployments on time and within budget and respective POBs.
- Collaborate closely with global IT, Digital, and Revenue Management teams to align regional initiatives with broader company objectives.
- Stay current on emerging hospitality technology trends and identify opportunities to enhance the guest and employee experience across the portfolio.
- You have significant experience in a senior technology leadership role, ideally within hospitality, resort, or multi-property environments.
- You have hands-on knowledge of hotel systems such as PMS, POS, and revenue management platforms, along with core IT infrastructure and networking.
- You have experience managing technology across multiple properties or sites, ideally spanning several countries within Latin America.
- You are a strong people leader, able to build and develop a distributed regional team and collaborate effectively across functions and hotel-level teams.
- You have a solid understanding of cybersecurity practices and data privacy regulations relevant to the region.
- You are comfortable traveling regularly across the region to support hotels, openings, and regional initiatives.
- You are a clear communicator, able to translate technical topics for non-technical stakeholders, including senior hotel and business leaders.
- You have strong written and verbal communication skills in both English and Spanish; Portuguese proficiency is a plus.
- You are a strategic thinker who can also roll up your sleeves and troubleshoot operational issues when needed.
- You are highly organized, able to manage multiple projects, vendors, and priorities simultaneously without losing attention to detail.
- You exhibit sound judgment and diplomacy, and the ability to represent technology as a business partner in high-visibility settings.
- Someone proactive and able to work independently but likes being sociable & collaborative too
- Someone who loves to think strategically but also has a creative eye for detail
- You’re looking for a place where you can be you; no clones in suits here
- You’re not precious. We leave our egos at the door and help get stuff done
- You’re up for doing things differently and trying (almost) everything once.
- You want to be part of a team that works hard, supports each other and has fun along the way
Skills Required
- Significant experience in a senior technology leadership role, ideally in hospitality, resorts, or multi-property environments
- Hands-on knowledge of hotel systems including PMS, POS, and revenue management platforms
- Knowledge of core IT infrastructure and networking
- Experience managing technology across multiple properties or sites, ideally across several Latin American countries
- Experience building and developing distributed regional technology teams
- Understanding of cybersecurity practices and regional data privacy regulations
- Willingness and ability to travel regularly across the region
- Strong written and verbal communication skills in English and Spanish
- Portuguese proficiency
- Ability to communicate technical topics to senior hotel and business leaders
- Ability to troubleshoot operational issues while thinking strategically
- Ability to manage multiple projects, vendors, and priorities with strong attention to detail
- Strong judgment, diplomacy, independence, collaboration, and communication skills
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The Company
What We Do
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
