Head of Technology Infrastructure

Head of Technology Infrastructure | Manchester

Monex is a leading global financial solutions provider, offering a complete set of tools to support business growth and strategic financial operations.

We specialise in FX risk management and international payments, helping corporate and institutional clients design tailored FX solutions to navigate currency volatility with confidence. Our team of FX specialists implement well-considered currency strategies, offering dedicated support to help clients manage their payment needs – whether for goods, services, or direct investments.

In 2023, Monex facilitated $309 billion in FX turnover, managed $10.7 billion in assets, and processed 8.5 million transactions. With offices across North America (Canada, the US, and Mexico), Asia (Singapore), and Europe (the UK, Spain, and the Netherlands), we serve over 66,000 clients worldwide.

By combining global reach with deep local market expertise, Monex enhances businesses with a suite of financial solutions and FX market analysis to help optimise efficiency, mitigate currency risk, and protect margins in an increasingly complex financial landscape. Our corporate client experience is further enhanced by our dedicated sector expertise across a range of industries.

Job Overview

Head of Infrastructure to lead and evolve our global Infrastructure & Operations function. You will own our Microsoft 365, Windows, Entra ID, Azure, and Meraki network estate, ensuring resilience, compliance, and world‑class service delivery across a regulated financial environment.

• Infrastructure strategy, governance, and roadmap for a multi‑country financial services organisation.
• Identity, access, and security controls across Entra ID, Microsoft 365, and Windows endpoints.
• Azure cloud operations, modernisation, cost governance, and migration away from legacy platforms.
• Global Meraki / Cisco networking (SD‑WAN, Wi‑Fi, switching, security appliances) ensuring secure, highly available connectivity.
• MSP/vendor oversight, SLA management, and continuous service improvement.
• Regulatory and audit compliance across all infrastructure domains, including GDPR and FCA-aligned controls.

Skills & Experience Required

Technical Expertise

• Deep experience with:
• Microsoft 365 administration
• Windows desktop/server environments
• Entra ID / Azure AD identity governance
• Azure cloud infrastructure (IaaS, PaaS, governance, landing zones)
• Meraki networking (SD‑WAN, switching, Wi‑Fi, security appliances)
• Strong understanding of regulated financial services requirements (e.g., FCA, SMCR, GDPR, audit frameworks).

Leadership & Management

• Proven experience leading infrastructure teams in complex or regulated environments.
• Experienced in managing MSPs, vendors, and multi‑country technology operations.
• Skilled in service design, operational leadership, and improvement initiatives.

Soft Skills

• Excellent communication with business, senior leadership, auditors, and external partners.
• Strategic thinker with the ability to translate regulatory and business requirements into technical delivery.
• Strong organisational, planning, and prioritisation skills.

Business Knowledge / Technical Skills:

• Previous experience of working within a regulated investment firm or strong equivalent demonstrable knowledge within a relevant Financial Services firm is desirable;
• Knowledge of the regulatory environment in which an FX firm operates;
• Able to demonstrate an understanding of the purpose of technology risk management and compliance within a regulated environment;

Leadership / Management Skills:

• Leads by example, embodying the culture and values of the Company;
• Cultivate an environment of psychological safety, innovation, creativity and increased productivity;
• Able to anticipate issues and risks and mitigate accordingly;
• Credibility in dealing with clients and colleagues across a complex organisations with different cultures and geographies;
• Ensuring and maintaining the standard of all documentation for their department’s systems, controls, policies and processes;

Critical Systems / Knowledge Skills:

• Cloud Technology (Azure)
• IT Infrastructure (Servers, Cisco / Meraki Network, W11)
• O365 / M365, Azure Entra ID,s and MS cloud app provisioning and support
• ITSM tools and ITIL processes
• IT Security (ISO 27001)
• Remote access
• Agile (Scrum)

Ideally

• Banking and counterparty systems
• HR & Finance Systems – Workday