Head of Technical Operations

Who are OnBuy?

OnBuy are an online marketplace who are on a mission of being the best choice for every customer, everywhere.

We have recently been named one of the UK's fastest-growing tech companies in the Sunday Times 100 Tech list.

All achievements we are very proud of, but we don't let that go to our head. We are all laser focused on our mission and understand the huge joint effort ahead of us needed to succeed.

Working at OnBuy:

We are a team of driven and motivated people who thrive when working at pace. To succeed at OnBuy you need to take charge and fully own your responsibilities, rolling your sleeves up when needed to 'get it done'. Working at OnBuy you are surrounded by so much opportunity, but you must possess the ability to stay focused and prioritise ruthlessly. Most importantly, you will thrive in an ever-changing environment as we are constantly evolving.

At OnBuy, you're not just a number or another cog in a machine. We are creating something really special, and you have the opportunity to affect meaningful change and have your voice heard.

We are a close team, who have the opportunity to learn and grow as OnBuy evolves. We work in a flexible way, meaning we can prioritise our health and relationships, but when we are working, we graft.
The Head of Tech Ops will be responsible for overseeing the architecture and landscape of our hardware infrastructure. This role requires a strategic thinker with a hands-on approach to managing and optimising our technical operations to ensure high performance, scalability, and reliability.

Head of Technical Operations

Key Responsibilities:

• Hardware Architecture Management: Design, implement, and manage the architecture and landscape of the hardware infrastructure to support OnBuy's growth and operational needs.
• Infrastructure Optimisation: Continuously evaluate and optimise the hardware infrastructure to ensure maximum efficiency, performance, and cost-effectiveness.
• Team Leadership: Lead and mentor a team of DevOps engineers, fostering a culture of innovation, collaboration, and continuous improvement.
• Vendor Management: Collaborate with hardware vendors and service providers to ensure the best solutions and services are procured and maintained.
• Security and Compliance: Ensure that all hardware systems comply with industry standards and regulations, implementing robust security measures to protect company data and assets.
• Disaster Recovery: Develop and maintain disaster recovery plans to ensure business continuity in the event of hardware failures or other disruptions.
• Performance Monitoring: Implement and oversee monitoring systems to track the performance and health of the hardware infrastructure, proactively addressing any issues that arise.
• Cost Management: Conduct cost analysis, reduction, and forecasting to ensure budget adherence and financial efficiency.
• Contract Management: Oversee contract licensing renewals to ensure compliance and continuity of service.
• Cloud Security: Manage and optimise security measures using Google Cloud Armour and/or Cloudflare.
• Database Management: Ensure robust performance and reliability of Redis and Couchbase databases.
• System Monitoring and Observability: Implement and manage comprehensive system monitoring, observability, and alerting frameworks.
• Performance Management: Regularly review and manage the performance of the technical operations team, setting clear goals and expectations.
• Strategic Alignment: Collaborate closely with the development team to ensure technical operations are aligned with the development roadmap.
• Resource Planning: Oversee resource allocation and planning to facilitate seamless development processes and optimise operational efficiency.
• Agile Methodologies: Implement and promote Agile practices to enhance flexibility, collaboration, and continuous improvement within the technical operations team.

Qualifications / Experience:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in managing hardware architecture and technical operations in a fast-paced environment.
• Proven experience in managing DevOps leads and engineers.
• Strong leadership and team management skills.
• Excellent problem-solving and analytical abilities.
• In-depth knowledge of hardware systems, network architecture, and data centre operations.
• Experience with Redis and Couchbase.
• Experience with system monitoring, observability, and alerting tools.
• Strong understanding of cost analysis, reduction, and forecasting.
• Experience with contract licensing renewals.
• Proficiency in using Google Cloud Armour and/or Cloudflare.
• Excellent communication and interpersonal skills.

The salary on offer for this role is up to £90,000 to £100,000 per annum, depending on experience.

We also offer the following benefits:

25 days annual leave + Bank Holidays

1 extra day off for your Birthday

Employee Assistance Programme

Perks at Work benefit platform

Opportunities for career development and progression

Plus in return for helping us to grow, we’ll offer you company equity, meaning you own a piece of this business we are all working so hard to build.

Our Commitment

OnBuy is an equal opportunities employer. We are dedicated to creating a fair and transparent workforce, starting with a recruitment process that does not discriminate on the basis of gender, sexual orientation, marital or civil partnership status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.