The Role
The role involves leading the Success Advisory team in AMER, driving strategic expansion, managing operations, and ensuring customer success through high-impact technical guidance and collaborative efforts.
Summary Generated by Built In
Join Pigment: The AI Platform Redefining Business Planning
Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time.
Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario.
With a team of 500+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.
At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you.
The Success Advisory team provides expertise across the Customer Success organization through:
-Paid offerings: We design, own and deliver Pigment Success Plans, structured packages that support customers on Solution Architecture, Technical Solutions and Change Management.
-Strategic Engagements: We lead expert engagements in Solution Architecture, Technical Solutions and Change Management that are critical to customers’ success.
Our mission is to deliver high-impact expertise engagements that drive adoption and long-term customer success.
What you'll do:
- As the Head of Technical Account Management - AMER, you will drive the strategic expansion of Pigment’s Success Advisory team, ensuring enterprise customers maximize the value of their investment.
- You will lead a team of experts delivering high-impact technical and change management guidance through both Pigment Success Plans and strategic engagements.
- This is a regional leadership role for a premium enterprise post-sale advisory business, combining team leadership, operating model design, and executive partnership across strategic accounts.
- Define and execute the AMER strategy for Success Advisory, ensuring alignment with company goals and customer needs.
- Scale and enhance the Success Advisory function in AMER, ensuring continuous improvement and innovation in how we deliver technical and strategic advisory services.
- Build and lead a high-performing team specializing in Pigment Success Plans.
- Oversee the design and delivery of Pigment Success Plans in AMER
- Enhance our offering based on client feedback, best practices and collaboration with other teams.
- Ensure high-quality, personalized or scaled experiences depending on the segment.
- Establish operational frameworks for efficient Pigment Success Plans delivery.
- Track KPIs and use analytics to optimize service offerings.
- Ensure thorough documentation of advisory engagements.
- Partner with Product, R&D, Professional Services and Customer Success teams, providing AMER-specific feedback.
- Collaborate with GTM teams to identify upsell opportunities.
- Represent the AMER customer voice to influence the product roadmap.
- Become a cornerstone of our success organization by providing expertise in various areas.
- Recruit, mentor, and develop a diverse team of experts.
- Promote a culture of collaboration and continuous learning, empowering team members to contribute ideas and drive customer success..
- Customer Impact: Increased adoption, retention and expansion for customers engaged in Success Advisory Plans.
- Operational Excellence: Improved efficiency in service delivery, measured through engagement completion rates (i.e. Delivery Rate) and customer feedback (CSAT, NPS).
- Revenue Growth: Contribution to expansion revenue through upsell/cross-sell of Premium Success Plans.
Regional Leadership:
Pigment Success Plans:
Operational Excellence:
Cross-Functional Collaboration:
Team Development:
Success Metrics:
Qualifications:
- 5+ years in customer-facing roles, with experience in Enterprise SaaS products.
- 2+ years experience building and leading a team
- Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment
- Strong operational and technical skills (EPM, Solution Architecture, SQL, API).
- Exceptional communication skills and the ability to collaborate cross-functionally.
- Data-driven approach to strategy and optimization.
What Sets You Apart:
- Visionary leader who aligns technical solutions with business outcomes.
- Demonstrated ability to design and scale innovative success programs that deliver measurable business impact.
- Deep understanding of customer success, technical advisory, and enterprise clients needs.
- Collaborative and inspiring team leader.
What We Offer:
- What We Offer:
- Competitive compensation package
- Stock options to ensure you have a stake in Pigment's growth
- Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones
- We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies
- Trust and flexible working hours
- Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, London and San Francisco
- High-end equipment (based on stock/availability) to do your work in the best conditions
- Employer-sponsored 401(k), enabling you to prepare for retirement
We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially.
Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.
Top Skills
APIs
Epm
Solution Architecture
SQL
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The Company
What We Do
In a world moving at an incredibly fast pace, businesses have grown accustomed to change. Transforming their business model, pivoting their strategy, rethinking their go-to-market, the list goes on. To enable these changes, they have also had to rethink the way they work. Breaking down silos isn’t a best practice anymore. It’s a given. And yet, when it comes to planning, little has changed. In fact, planning tools work the exact opposite way, reinforcing data and people silos, and preventing teams from working together toward their common goals. As a result, planning is usually seen as a dreadful process. But the truth is, planning drives strategy. It’s high time we serve it with the right tools. Pigment is the business planning platform for fast-growing companies. Our mission is to help companies make better, faster decisions in a changing world, and drive revenue growth. At Pigment we believe that: ✅ Real-time data informs better outcomes. Trim your sail, and make the best use of current winds. ✅ Reporting should be accurate, quick, and insightful. ✅ Planning should be simple, smooth, and delightful. ✅ Less time should be spent on data crunching, more time on bringing insights to the business. ✅ Collaboration should be at the heart of any planning process, so your organization works as one. Book your demo today ? https://www.gopigment.com/contact We’re hiring! Check out our offers: https://jobs.lever.co/pigment
