At Serval, we're building the AI platform for IT teams. Our goal is to take on legacy players like ServiceNow, a $230+ bn company, by deploying AI agents to resolve IT issues instead of humans.
Serval “automates the automation,” using a natural language-to-code workflow builder and AI agents that discover and deliver automations for tedious IT workflows.
Our mission is to free IT departments from the #helpdesk channel by creating the simplest way to automate employee onboarding/offboarding, software access management, and the long tail of employee requests. Long term, our vision extends to developing a universal workflow automation platform for all business functions.
Serval was founded by product and engineering leaders from Verkada and is backed by industry-leading investors like First Round, General Catalyst, Alt Capital, and Box Group.
Role OverviewAs Head of Talent, you’ll build and lead recruiting across all functions — engineering, product, design, go-to-market, and operations — during a phase of rapid growth. You’ll own Serval’s hiring plan end-to-end, designing the systems, processes, and brand that enable us to grow from ~20 to 100+ team members over the next year.
You’ll partner directly with the founders and leadership team to forecast hiring needs, elevate our talent bar, and make Serval a magnet for exceptional builders. This is a highly hands-on role — part player, part coach — for someone who can recruit at a senior level today while building the foundation for tomorrow’s talent team.
What you’ll doOwn the company-wide hiring plan — forecast headcount with leadership, prioritize roles, and drive accountability across teams.
Lead full-cycle recruiting for high-impact roles across technical and non-technical functions.
Build scalable hiring infrastructure — implement ATS workflows, interview training, and data-driven dashboards.
Partner with founders and function heads to craft compelling job narratives and evaluate top-tier candidates.
Develop Serval’s employer brand through content, events, and outbound storytelling that attract elite talent.
Mentor and grow recruiting capability, including potential future recruiters or coordinators.
Champion candidate experience that reflects Serval’s pace, precision, and values.
Track and analyze recruiting metrics to continuously improve quality, speed, and conversion rates.
5+ years of recruiting experience, ideally with 2+ years leading or founding a recruiting function at a high-growth SaaS or tech startup.
Proven ability to scale headcount rapidly while maintaining exceptional quality.
Experience hiring across technical and GTM disciplines, not just one function.
Strong operational skills — capable of building process, infrastructure, and reporting from scratch.
A builder’s mindset: scrappy, resourceful, and energized by early-stage ambiguity.
Based in or willing to work from our SF HQ, 5 days/week.
Track record of scaling or mentoring recruiting teams.
Comfort with recruiting analytics and compensation benchmarking.
Impact: Be the driving force behind scaling Serval, shaping the success of our product and company.
Growth: Be a founding member of Serval’s talent team. Elevate your career in tandem with Serval’s rapid expansion.
Culture: Join a fast-paced team that values velocity, high performance, and fun.
Compensation: Top of market salary, equity, and a comprehensive benefits package.
Top Skills
What We Do
Serval is the AI platform for IT teams, combining an AI-native ITSM with integrated workflow automation and access management.
Serval automates help desk requests, just-in-time access, onboarding/offboarding, and more with AI-powered workflows that build themselves.
