Head of Supply Support

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Lead one of Australia's largest Defence logistics operations

Toll Group is seeking an exceptional operational leader to join our Defence Logistics Transformation Contrct (DTLC) as Head of Supply Support.

Reporting to the Vice President DTLC, this executive leadership role is responsible for overseeing and optimising national service delivery across Supply Support, Customer Services and Distribution Services. As a key member of the DTLC senior leadership team, you will drive operational excellence, contract performance, strategic planning and continuous improvement across a complex national logistics network.

This role leads an operational workforce of more than 700 employees across approximately 50 locations nationally through a network of Regional Managers and operational leaders. Success in this role requires a proven track record leading large, geographically dispersed teams, coupled with a strong understanding of integrated supply chain delivery within a Defence or similarly complex operational environment.

Key Responsibilities

• Lead national service delivery across Supply Support, Distribution Services and Customer Services, ensuring compliance with contractual obligations, performance standards and Defence requirements.
• Provide strategic leadership to a workforce of 700+ employees across approximately 50 sites nationwide through multiple layers of operational leadership.
• Drive operational excellence, continuous improvement and innovation across warehousing, inventory management, distribution and customer service functions.
• Build and maintain strong relationships with Defence stakeholders, senior leaders, subcontractors and key business partners.
• Ensure robust governance, risk management, safety and compliance frameworks are embedded across all operations.
• Contribute to strategic planning, financial performance and future capability development as a member of the DTLC leadership team.

What You will Bring

• Significant experience leading large-scale logistics, warehousing, supply chain or operational functions across multiple sites and regions.
• Proven success managing large, geographically dispersed workforces through layered leadership structures.
• Deep understanding of integrated supply chain operations, including inventory management, warehousing, distribution and customer service delivery.
• Strong commercial acumen with experience managing operational performance, financial outcomes and contractual obligations.
• Exceptional stakeholder management, influencing and relationship-building skills, including experience working with senior executives and government or Defence stakeholders.
• Demonstrated ability to lead organisational change, build high-performing teams and create a culture of accountability, safety and continuous improvement.

Qualifications

• Bachelor’s degree in supply chain, Logistics, Business or a related discipline.
• Minimum 10 years' experience leading complex logistics or operational environments.
• Defence logistics experience highly regarded.
• Must be an Australian Citizen.
• Eligibility to obtain an AGSVA Defence Security Clearance (NV1).

Why Join Toll?

This is a rare opportunity to lead a nationally significant Defence logistics operation that directly supports Australia's Defence capability. You'll lead a large and diverse workforce, influence strategic outcomes, and play a critical role in delivering safe, reliable and high-performing supply chain services across the country.

If you are a proven logistics leader with experience managing large-scale operations and a passion for delivering operational excellence, we'd love to hear from you.

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit www.careers.tollgroup.com