Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Store’s across the country.
We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.
About the roleAs Head of Supply Chain Operations, you will lead the execution function within the Global Supply Chain Hub. You will be responsible for managing a team of supply chain planning professionals who oversee outsourced service partners and market-facing operations. Your focus will be on delivering service excellence while driving stability, agility, and accountability across a complex fulfilment network. You will ensure stable execution, optimal stock allocation, and on-time order fulfilment across channels and categories, while maintaining high customer satisfaction and minimizing disruptions. The role requires strong leadership, stakeholder engagement, and a continuous improvement mindset to adapt and scale with the needs of the business.
Responsibilities include:
Strategic and Operational Leadership
Provide overall leadership and direction to the Hub supply chain operations team
Ensure consistent and reliable execution of fulfilment flows across all markets and outsourced partners
Act as the senior escalation point for operational risks, exceptions and service failures
Set clear standards of accountability, performance and behavior for internal teams and third-party providers
Actively participate in governance forums to align execution with planning, commercial and finance functions
Represent execution in senior stakeholder meetings and decision-making processes
Oversight of Market Execution
Oversee performance across both top markets with local execution and smaller markets served centrally
Maintain a clear view of operational health and proactively manage risk across all touchpoints
Guide the team in resolving escalations, coordinating exceptions and engaging local market teams
Ensure visibility on fulfilment readiness for launches, campaigns and peak periods
Support development of execution playbooks that guide how markets and hubs interact
Third-party and Partner Accountability
Manage relationships with outsourced fulfilment partners (DBS, RMS and 3PL) and lead structured performance reviews
Ensure contractual obligations, service level agreements and cost targets are met
Identify and address performance gaps through continuous improvement and corrective action
Champion consistent collaboration between internal teams and partners to support efficient, scalable operations
Stakeholder Engagement and Risk Management
Ensure timely and structured communication with key stakeholders in the event of receipt delays, transport issues or quality concerns
Provide high-level oversight on the resolution of complex operational problems and recovery plans
Lead alignment on risk scenarios and mitigation measures with key functions including Planning and Commercial
Continuous Improvement and Transformation
Drive a continuous improvement agenda across the hub to reduce cost to serve, improve service and simplify execution
Lead initiatives to explore and implement new fulfilment models including direct delivery, VMI, consignment or pooled inventory
Support process automation, data flow optimisation and capability development within the team
Promote a performance culture with strong operational discipline, ownership and responsiveness
Team Leadership and Development
Build and lead a high-performing team with clear responsibilities and shared goals
Coach and develop team members to grow functional capabilities and cross-market knowledge
Ensure succession planning, role clarity and career development are actively managed within the team
Foster a culture of collaboration, transparency and shared accountability across locations
Minimum 10 years of experience in supply chain execution with leadership responsibility in a global or multi-market setting
Proven track record of managing outsourced partners and complex fulfilment networks
Strong leadership presence with the ability to influence and collaborate across functions and seniority levels
Deep understanding of fulfilment, planning and logistics systems and workflows
Analytical mindset with the ability to interpret data and drive decisions under pressure
Comfortable navigating ambiguity and driving change in a dynamic operating environment
Salary: $160,000 - $200,000 annually + bonus opportunity
At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.
Financial benefits:
401K with up to a 4% match
Company paid Life Insurance and AD&D
Flexible Savings Account (FSA) and Health Savings Account (HSA)
Lifestyle benefits:
Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
Pre-tax Commuter Benefits (applicable areas only)
Generous Child Care Leave Program
Wellness Program
Employee Assistance Program
Generous Dyson Product Discounts
Health benefits:
Multi-Level Healthcare Coverage Options
Vision & Dental Coverage
Company paid Short-Term and Long-Term Disability
Dyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities. Contact us at [email protected] for more information. Dyson is an Equal Opportunity Employer.
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Top Skills
What We Do
At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds.
Dyson employs over 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education.
Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world.
The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas
