Head of Strategic Accounts

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Head Of Strategic Accounts
United States

Role Overview:
Lead the team that shapes how the world's most recognized brands deliver customer experiences people actually value. As Head of Strategic Accounts, you will own revenue performance across a portfolio of enterprise accounts, set the sales strategy that drives new logo wins and expansion, and influence how Genesys shows up for its most important customers.

You will partner with senior leaders on the client side and across Genesys to turn business problems into measurable outcomes. That means understanding what each customer is trying to achieve, then showing how Genesys Cloud and AI-powered experience orchestration help them get there, rather than leading with features. At Genesys, we're transforming the customer experience landscape with empathy, AI innovation, and global impact, and you will be central to that work.

You will build and coach a high-performing sales team, drive pipeline creation, and work closely with marketing, product, and customer support teams to bring customer insight back into the business. Your decisions on account strategy, pricing, and deal structure will directly influence revenue and long-term customer relationships.

This role offers visibility with executive leadership, the chance to shape go-to-market strategy for strategic accounts, and a clear path to broader sales leadership responsibility as the business grows.

Key Responsibilities:

• Lead and develop a sales team to consistently meet or exceed revenue targets and quotas for strategic accounts
• Develop and execute account and territory strategies that accelerate new logo acquisition and expansion within existing customers
• Drive pipeline creation and forecasting discipline to deliver predictable, sustainable revenue growth
• Build and sustain executive-level relationships with existing and prospective customers, resolving concerns promptly to protect satisfaction and retention
• Research customer businesses and the problems they are solving, then position Genesys as the solution through compelling, outcome-focused value propositions and product demonstrations
• Lead complex pricing negotiations and navigate objections to close high-value enterprise agreements
• Partner with marketing, product development, and customer support teams to align go-to-market efforts and channel customer feedback into product priorities
• Monitor industry trends, market conditions, and competitor activity to sharpen strategy and keep the team ahead of the competition

Required Qualifications:

• Bachelor's degree or equivalent work experience
• 10+ years of experience in enterprise software sales
• 5+ years of direct management experience leading enterprise software sales teams
• Demonstrated success increasing new logos and expanding business within existing accounts
• Proven track record of achieving and exceeding sales targets
• Excellent communication and interpersonal skills, with a strong customer focus and the ability to build lasting relationships
• Proficiency with CRM software and modern sales tools
• Ability to work independently and collaboratively, adapting to changing priorities while managing multiple initiatives at once

Preferred Qualifications:

• Experience selling cloud-based customer experience, contact center, or AI-enabled platforms to enterprise customers
• Strong background in negotiating multi-year, high-value enterprise agreements
• Experience collaborating with marketing, product, and customer support teams to drive account growth
• Commitment to continuously developing sales skills and deepening product knowledge

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.