Title: Head of Solution Engineering / Solution Engineering Manager
Level: M3–M5 (Manager → Head)
Reports to: CRO
About Liberate:Liberate builds AI agents to automate manual tasks for the $2.7T insurance industry. We started with voice — the hardest and most valuable channel in insurance — and are now expanding into full workflow automation across sales, servicing, and claims. Our long-term vision is to build reasoning agents capable of handling the entire spectrum of insurance carrier and broker operations. We've raised $72M to date, including a $50M Series B in October 2025, backed by top-tier venture firms.
Why this role
You will build and run Liberate’s Solution Engineering function to accelerate enterprise sales pursuits and de-risk delivery. Your mission is to scale a high-performing team that builds executive demonstrations, runs production-grade POCs, partners with deployments to conduct technical workshops, and uses value-chain insights to close gaps and drive measurable customer value — ultimately, coordinating the customer experience from pre-sales to post-sales to drive meaningful customer usage growth.
What you’ll own
- People & org: Hire, ramp, and develop SEs; define career ladders, calibration, and promotion criteria.
- Process & ops: Own SE operating model — demonstration library, POC templates, workshop playbooks, runbooks, and SOW assumptions. Ensure predictable POC → pilot → production flow.
- GTM partnership: Embed SEs with Account Directors and Sales Leaders; de-risk technical commitments on largest deals; provide executive briefing capability.
- Delivery & enablement: Drive pre-sales standards (architecture, SSO, APIs, security) and ensure deployment teams have watertight handoffs and acceptance criteria.
- Value-chain strategy: Lead discovery & value-chain analysis workstream for strategic accounts; quantify gaps and translate into POC and product priorities.
- Product influence & risk management: Surface reproducible product gaps to Product, shape roadmap, and own technical risk mitigation across deals.
- Metrics & outcomes: Define and report team KPIs (POC cycle time, conversion %, demonstration reuse, ramp time, customer NPS where applicable).
Must-have
- 10+ years of hands-on solution engineer, solutions architecture, or enterprise consulting; 5+ years managing teams or leading cross-functional programs.
- Deep experience in enterprise integration patterns (APIs, SSO/OAuth, data pipelines) and insurance ecosystem integrations (Guidewire, Duck Creek, Majesco, etc.) a plus.
- Proven success scaling POC programs and converting technical validations into customer implementations and revenue.
- Strong people leader with experience hiring, coaching, and building repeatable enablement.
- Comfortable briefing C-level technical and business stakeholders. Startup grit and cross-functional influence.
Nice-to-have
- Background in AI/ML/agentic products, security/compliance in regulated industries, or prior experience building demonstration/POC asset libraries.
Salary Information: $180,000 to $225,000 base salary (depending on experience and location), plus commission, stock and benefits
Skills Required
- 10+ years of hands-on solution engineer or solutions architecture experience
- 5+ years managing teams or leading cross-functional programs
- Deep experience in enterprise integration patterns
- Proven success scaling POC programs
- Experience hiring and coaching teams
Liberate Innovations Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Liberate Innovations and has not been reviewed or approved by Liberate Innovations.
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Healthcare Strength — Comprehensive medical, dental, and vision insurance, alongside mental health and wellness programs, life, and disability coverage are emphasized. These offerings signal a broad health safety net for employees.
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Equity Value & Accessibility — Equity is available for all employees, positioning staff as owners in the company’s growth. This ownership emphasis complements core cash components to enhance total rewards.
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Leave & Time Off Breadth — Flexible PTO, paid holidays, and paid sick days are provided. These time-off options support rest and work-life balance.
Liberate Innovations Insights
What We Do
Liberate Innovations Inc. is a software-as-a-service (SaaS) platform for the P&C insurance industry to fully automate claims and underwriting journeys enabling P&C insurers to deliver an exceptional customer experience at the industry’s lowest cost. Insurers use the cloud-based low-code platform to build digital self-serve experiences and orchestrate an ecosystem of solutions providers and core systems to automate complex business processes. For more information, visit www.liberateinc.com.
Why Work With Us
Liberate is a fast-growing, exciting San Francisco-based AI Startup (Series B) that still maintains a people-first culture.
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