Head of Solution Engineering

The Opportunity

Our purpose is clear: to create meaningful moments between people and the brands they love. We empower brands to expand their global reach to over 200 countries, ensuring simple and seamless e-commerce experiences for consumers worldwide. Through our comprehensive integration solutions, we provide a complete international checkout experience, covering local duties, taxes, fulfillment, delivery management, global returns, and payment processing.

We are looking for a Head of Solution Engineering to lead our solution engineering team for EMEA. The Head of Solution Engineering will be responsible for overseeing the end-to-end client solution design and continuous improvement throughout the entire client lifecycle. This includes the stages from pre-sales engagement, scoping, and implementation.  

The role requires a strong leader capable of guiding a team through a consultative approach, ensuring effective collaboration with both clients and internal partners to define, design, and deliver best in class solutions. 

This is a hybrid role and based in our office in Swords, Co. Dublin 

Responsibilities

• Provide expert solution support to Enterprise clients, helping to secure new business by clearly demonstrating the value of ESW technical solutions. 
• Build and deliver technical proof of concepts, demos, and tools that effectively showcase the value of solutions to clients at scale. 
• Maintain, and document industry-leading processes for client solution design, ensuring consistency and excellence across the entire client lifecycle. 
• Act as a key liaison across departments, influencing product roadmaps and development to align with client needs and business objectives. 
• Manage team performance, provide coaching for professional growth, and foster a collaborative and supportive team environment. 

Requirements

• Proven experience in a client-facing technical role, preferably within the e-commerce sector. 
• 2+ years of experience leading, coaching and mentoring teams. 
• Bachelor's degree in business, Technology, Engineering, or a related field. 
• Proven track record of helping clients understand, integrate, and successfully launch complex technical solutions. 
• Demonstrated ability to build strong working relationships with product, marketing, and sales enablement teams. 
• Experienced in managing and tracking multiple projects, programs, and initiatives that align with and support strategic goals. 
• In-depth knowledge of B2C e-commerce processes and technology solutions is highly desirable. 

Why join us?

• Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment.
• Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW.
• Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work.
• Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged.

ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates.

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