As Head of Software Engineering – SAP Mission Teams, you will lead the engineering teams responsible for delivering SAP change across all M&S business units. The role exists to provide high-quality engineering leadership and delivery capacity for SAP changes that are needed in service of product and engineering teams across M&S, broader business transformation, or specific business-unit priorities.
You will be accountable for the engineering strategy, quality, reliability and operability of the SAP Mission Teams estate, ensuring teams can deliver changes safely and effectively across a complex landscape. This is a cross-business role that supports demand from multiple domains and requires strong partnership with product and engineering to ensure close alignment to ensure changes are delivered in line with the broader business change they are often supporting.
A major part of the role is shaping and leading engineering delivery for SAP change that underpins business outcomes, you will need to manage competing priorities, technical dependencies and delivery risk across a broad set of domains.
You will lead 4–5 Engineering Managers and partner closely with Product, Architecture, Programme, Security and business-unit leadership to ensure SAP Mission Teams deliver reliable, well-engineered outcomes that meet enterprise standards while staying responsive to business demand.
What You'll Do
Set the engineering standards and technical direction for SAP Mission Teams, aligned to the wider engineering organisation and enterprise SAP priorities.
Lead and develop 4–5 Engineering Managers, building strong engineering teams with clear accountability, high standards and a focus on delivery.
Own delivery of SAP changes across all mission teams, ensuring work is executed effectively against the priorities set by the SAP Product Teams.
Partner closely with Product to translate demand and outcomes into clear engineering deliverables in an agreed timeframe.
Ensure SAP changes are secure, reliable, observable and supportable, with strong engineering controls, appropriate service ownership and effective operational readiness.
Drive strong engineering practices across testing, continuous integration and delivery, production operations, incident management and reliability improvement.
Manage dependencies, technical risk and delivery trade-offs across multiple teams and programmes, ensuring SAP delivery remains aligned to business outcomes set by the SAP Product teams.
Work across business units to provide a consistent, high-quality engineering capability while remaining responsive to the specific needs of each domain.
Who You Are
Experience leading multiple offshore engineering teams through managers in a complex enterprise technology environment.
A strong track record of delivering business-critical SAP change with high levels of quality, reliability and operational control.
Experience working across multiple business units or domains, balancing competing priorities and translating diverse demand into clear engineering delivery plans.
Strong understanding of SAP engineering, integration patterns, delivery governance and production support in a large-scale enterprise environment.
A proven ability to partner effectively with product, engineering and business stakeholders to deliver change in support of wider strategic outcomes.
A leadership style that values clarity, simplicity, ownership and high engineering standards.
What’s In It For You
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
- Competitive holiday allowance with the option to buy more
- Discretionary bonus schemes linked to your performance and ours
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M&S Choices portal
- Market-leading family policies, including parental, adoption and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
One paid volunteer day a year to support a cause that matters to you
Everyone’s Welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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Skills Required
- Experience leading multiple offshore engineering teams through managers in a complex enterprise technology environment
- Proven track record delivering business-critical SAP change with high quality, reliability and operational control
- Experience working across multiple business units or domains and translating competing priorities into clear engineering delivery plans
- Strong understanding of SAP engineering, integration patterns, delivery governance and production support in large-scale enterprise environments
- Ability to partner effectively with Product, Architecture, Programme, Security and business stakeholders
- Leadership style valuing clarity, simplicity, ownership and high engineering standards
What We Do
At M&S, we're dedicated to being the most trusted retailer, prioritising quality and delivering value. Every day, we bring the magic of M&S to our customers, whenever, wherever and however they want to shop with us. For over a century, we've set the standard, doing the right thing and embracing innovation. Today, with over 65,000 colleagues serving 32 million customers globally, we're putting quality products at the heart of everything we do. Tomorrow holds boundless opportunities with us. We're pioneering digital innovation and shaping the future of retail where our values drive every action. We stay close to customers and colleagues, always curious and connected. Our decisions are bold, our actions ambitious. Transparency is paramount, with straightforward, honest communication. We're constantly innovating, always striving for the best. Our focus is on aiming higher and winning together, combined with wise financial decisions to secure our future. Join us at M&S to shape the future of retail.
