Head of Software Customer Support Projects

Posted 9 Days Ago
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Aarhus, Midtjylland, DNK
In-Office
Expert/Leader
Agency • Sales
The Role
Leads a department of more than 30 project managers, architects, and developers while managing a portfolio of up to 50 software customer support projects. Oversees budgets, project execution, capacity planning, product lifecycle and legacy product maintenance. Coaches project managers, monitors delivery, manages risks and corrective actions, collaborates with customers and international teams, and supports proposals and continuous improvement for mission-critical logistics software systems.
Summary Generated by Built In
Job Description

Would you like to grow professionally in a company that develops and maintains highly complex, mission critical systems for a global market within sortation of luggage in airports and parcels for logistics companies? Then take this opportunity to create something that matters.

Join us to apply your expertise within portfolio management of complex software solutions for logistics centres and airports worldwide. Take on this exciting and demanding leadership challenge to help us deliver vital infrastructure solutions.

Join a software center of excellence
You join BEUMER Group to manage a portfolio of technically complex software projects & products for automated baggage handling systems and parcel sorters. These mission critical systems are installed across international airports and logistics centers as a completely essential part of daily operations 24/7/365. We have the leading products on the market, and the office in Aarhus, Denmark, is an international center of excellence within the BEUMER organization. 

Set the direction
Specifically, you become a member of the software leadership team in Aarhus, where you assume the overall responsibility for a growing software department of +30 project managers, architects and developers. Here, you set the direction and run the portfolio of Software Customer Support projects including coordination with teams from other Group Companies. You also contribute to and review proposals and do capacity planning for current and future activities. This includes utilizing resources from other Group Companies.

Take on budget and project responsibility
You become accountable for the budget and project execution of all Software Customer Support projects up to medium size, overseeing up to 50 projects of duration from a few months up to 2-3 years. It is your job to guide, support and coach the responsible software project managers, so we can deliver on-time and within agreed budget, scope and quality.

Software Product
Our solutions are built on a number of core products developed by BEUMER. You provide input and ideas to product managers in the product department but in the Software Customer Support department you also take responsibility for maintenance of the legacy products developed by BEUMER.

Facilitate great collaborations
As you do so, you monitor the progress of the project portfolio, implement corrective actions when needed, and provide your support by attending meetings with customers, partners and suppliers. But just as important, you collaborate with your peers in other divisions and departments to facilitate good collaboration in order to ensure that the software and electro mechanic components come together as an integrated system. 

Skilled portfolio manager 

As Head of Software Customer Support Projects, your task is to enable your organization, so it can deliver the high-quality software projects needed for mission critical systems. To do so, we believe you: 

  • Have a master’s degree and have worked in a similar role, as department or portfolio manager, where you have managed complex software development projects, including budget management.
  • Knows about application management / product lifecycle management
  • Thrive in a fast-paced international project environment, where making decisions, handling several projects at once and keeping good relations to stakeholders is the key to your success
  • Are an experienced leader of leaders and know how to develop and support employees, creating buy-in and setting a direction.
  • Knowledge about software development processes like Scrum, CMMI, ITIL and similar methods and standards would be an advantage.
  • You are PMI, IPMA or Prince2 certified or have a similar training/certification
  • Can travel minimum 40 days a year to customers all over the world, and you are able to conduct negotiations in spoken and written English.

To lead a department of committed and highly skilled specialists, you will need drive, energy and people skills. Also, having the overall responsibility for mission critical systems, and working in a project culture, you need a high sense of urgency, and the ability to apply corrective actions in case of potential project risks. And you have the experience to facilitate improvement initiatives, so we stay a preferred partner.

Interested?
If you would like to know more about the position, please contact Søren Elkjær Holm on +45 31 76 04 48.
If you would like to play a committed part in our successful family business, you can apply online at beumergroup.com/career.
We look forward to welcoming you!

BEUMER Group
Conveying, loading, palletizing, packing, serration and distribution – BEUMER Group is a leader within the development and manufacture of high-technological intralogistics systems for global markets. Our employees stand out from others thanks to their ability to supply innovative solutions to our customers. They can do this because they know the industry and are passionate about continuously developing and expanding their knowledge. We support these high standards through teamwork, mutual respect and a working culture based on trust that fosters stability and security for all of our employees. Our common goal is to implement outstanding and innovative projects worldwide.

Skills Required

  • Master's degree
  • Experience in a similar department or portfolio management role
  • Experience managing complex software development projects
  • Budget management experience
  • Knowledge of application management or product lifecycle management
  • Experience leading leaders and developing employees
  • Ability to manage multiple projects and stakeholders in an international environment
  • PMI, IPMA, PRINCE2, or similar project management certification or training
  • Ability to travel at least 40 days per year internationally
  • Spoken and written English proficiency, including negotiation skills
  • Knowledge of Scrum, CMMI, ITIL, or similar software development methods and standards

BEUMER Group Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BEUMER Group and has not been reviewed or approved by BEUMER Group.

  • Affordable Benefits — U.S. postings state the employer covers 100% of medical and dental premiums for employees and eligible dependents, with company‑paid life and long‑term disability. This materially reduces employee costs for core coverage and signals strong baseline healthcare value.
  • Retirement Support — A 401(k) with employer match is consistently advertised alongside core benefits. This indicates company-backed long‑term savings support as part of the total package.
  • Leave & Time Off Breadth — Generous paid time off, paid company holidays, and additional flex days are explicitly listed in recent postings. This breadth of time‑off options supports planned rest and flexibility.

BEUMER Group Insights

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The Company
HQ: Somerset, NJ
3,068 Employees
Year Founded: 1935

What We Do

The BEUMER Group is an international leader in the manufacture of intralogistics systems for conveying, loading, palletising, packaging, sortation, and distribution. With 5,400 employees worldwide, the BEUMER Group has annual sales of about EUR 1.2 billion. The BEUMER Group and its group companies and sales agencies provide their customers with high-quality system solutions and an extensive customer support network around the globe and across a wide range of industries, including bulk materials and piece goods, food/non-food, construction, mail order, post, and airport baggage handling. Long-term success instead of short-term profits To achieve long-term success, a company needs sustainable development and reliable partnerships. This requires trust and solid core values. Responsibility for products ... These values guide us in our efforts to continually and sustainably improve our products, processes, and organisation. Our pursuit of quality leadership leads to outstanding performance in our work, processes, products, services, and in the quality of our customers'​ results. ... and the environment For us, sustainability means a balance between environmental sensitivity, economic success, and social responsibility. Energyefficient, environmentally friendly, and safe production and product design are just as important as avoiding accidents and health risks. We achieve this through: • Energy-efficient product design • Future-oriented technologies • Prevention of environmental pollution, accidents, and health risks • Ongoing product optimisation and employee training • Commitment that goes above and beyond legal requirements Legal notice: https://www.beumergroup.com/en/legal-notice YouTube: https://www.youtube.com/user/BeumerGroup Facebook: https://www.facebook.com/BeumerGroup Twitter: https://twitter.com/BEUMERGroup

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