Head of Sales

Head of Sales

Revenued Albania is the rapidly expanding Tirana branch of Revenued, LLC, a fintech company founded by leaders in the U.S. alternative small business financing industry. Since Revenued Albania's start, we have been committed to offering top-tier talent opportunities in areas such as Sales, Customer Service, Debt Collection, Legal Services, Underwriting, Marketing, Data Science, and Technology.

At Revenued Albania, we not only attract exceptional talent but also provide competitive compensation and benefits, including private medical insurance, ongoing training, performance bonuses, transportation, and real opportunities for career growth. Our modern offices are located in the ETC Business Center, featuring sweeping views of Tirana, with convenient access to an attached shopping mall, food court, bars, and more.

Join us and become part of a thriving fintech company, where you can work alongside ambitious, career-driven professionals. Don’t miss your chance to grow with us!

 As a Head of Sales, you will be responsible for managing the sales department, supporting management, and ensuring sales quotas are reached. 

Work Hours: Monday–Friday | 2:30 PM - 10:30 PM 4:00 PM – 12:00 AM

This role requires in-person attendance 

Job Duties and Responsibilities:

• Actively manage, lead, and motivate the sales team within an inspiring, open-communication environment.
• Set clear team goals and consistently drive team members to achieve them.
• Coordinate with the marketing team on lead generation and ensure all leads—especially priority leads—are promptly and effectively handled.
• Monitor the sales funnel, address issues proactively, and operate self-sufficiently with minimal direction from supervisors.
• Ensure all sales representatives consistently use approved, compliant language and adhere to all compliance standards and procedures.
• Identify knowledge gaps and develop training or upskilling plans to address them.
• Hold daily check-ins to set objectives, monitor progress, and ensure company KPIs are met.
• Run regular team meetings to provide updates, address challenges, and introduce new processes or sales funnel changes.
• Listen to live calls, provide coaching and feedback, and assist or re-engage customers when needed to improve outcomes.
• Maintain full or sufficient sales-floor coverage during working hours, especially during high-value campaigns.
• Ensure the team meets and exceeds call QA standards on an ongoing basis.
• Create, review, and maintain analytic performance reports; identify performance gaps, implement action plans, and escalate concerns when necessary.
• Manage and verify commission reports and calculations for accuracy.
• Support and reinforce company culture, ensuring employees feel included, supported, and heard as one unified team.
• Facilitate cross-functional communication to resolve issues raised by sales representatives.
• Gather feedback from team members to resolve uncertainties, issues, or conflicts.
• Delegate tasks appropriately, set deadlines, and monitor follow-through.
• Recognize and reward high performance; address low performance promptly and constructively.
• Train, coach, and support team members to ensure continued growth and strong product/service knowledge.
• Maintain positive customer relationships and promote an atmosphere of healthy competition.
• May be required to perform other tasks and duties reasonably related to job responsibilities.

Experience/Knowledge, Skills & Abilities:

• C1 English level proficiency and fluency.
• 5+ years of experience in managing a sales team is a must.
• Previous experience in Financial Services and industry knowledge is a plus. 
• Excellent communication and leadership skills.
• Excellent time management, planning, and organizational skills.
• Strong collaboration and problem-solving skills.
• Ability to train and mentor, and motivate staff. 
• Ability to handle and manage interoffice conflict and issues.
• Strong decision-making skills.

• Ability to remain compliant with internal policies, call standards, and regulatory guidelines.
  Excellent phone presence and results-oriented.
• Strong computer skills, such as in Microsoft Windows Office suite, especially in Word and Excel. 
• Working knowledge of Salesforce and other CRM tools.
• Self-starter with the ability to quickly learn and adapt to existing and new procedures, and in turn work independently in a reliable and trustworthy manner.

We thank you for your interest in career opportunities with Revenued Albania. Due to the high volume, only those candidates selected for an interview will be contacted.