What you can expect
The Head of Sales Strategy & Operations serves as a strategic partner to Sales leadership, influencing go-to-market planning and execution across global sales organizations. Translate business strategy, market insights, and operational data into actionable priorities, scalable processes, and measurable outcomes. Drive sales productivity, improve forecasting and planning, optimize revenue performance, and enable teams to focus on the highest-impact opportunities.
About the Team
The Sales Operations team partners closely with Sales leaders to design and execute strategies across territories, quotas, forecasting, pipeline management, and organizational planning. The team brings together market insights, analytics, systems expertise, and cross-functional collaboration to create scalable operating models that improve sales effectiveness. Working alongside Finance, GTM Insights, Sales Enablement, Enterprise Systems, Marketing, HR, Legal, and Product, the team drives operational excellence and supports sustainable revenue growth across all regions and market segments.
What you'll do
- Partner with Sales leadership in EMEA and APAC to translate business strategy into operational priorities, execution plans, and measurable business outcomes.
- Lead strategic planning initiatives across territory design, quota planning, account segmentation, headcount planning, capacity modeling, and sales organization design.
- Drive forecasting excellence, pipeline management, performance reporting, and business reviews by leveraging data, analytics, and operational insights to support decision-making.
- Collaborate with cross-functional teams including Finance, GTM Insights, Sales Enablement, Enterprise Systems, Marketing, HR, Legal, and Product to align planning, governance, and operational priorities.
- Improve sales productivity by simplifying processes, standardizing operating practices, and driving adoption of scalable systems, automation, and sales technologies.
- Establish and govern sales policies, operational frameworks, and planning processes to ensure consistency, compliance, and effective execution across the sales organization.
- Lead strategic programs and transformation initiatives from planning through execution, defining objectives, success measures, and governance to deliver business impact.
- Lead, coach, and develop a high-performing team of Sales Operations Business Partners, fostering collaboration, accountability, and continuous improvement.
What we're looking for
- Possess over ten years of experience supporting Sales, Revenue Operations, Sales Operations, Business Operations, or Commercial Strategy teams within high-growth SaaS organizations, with global or regional sales exposure.
- Demonstrate experience partnering with senior Sales leadership to translate business strategy into operational priorities, actionable plans, and measurable business outcomes through strong analytical thinking and sound judgment.
- Show expertise in go-to-market planning, including forecasting, territory design, quota planning, sales analytics, pipeline management, organizational design, and revenue performance management.
- Demonstrate proficiency in utilizing Salesforce, CRM platforms, spreadsheets, reporting tools, and sales technologies to improve planning, reporting, operational efficiency, and scalability.
- Possess executive communication, presentation, and stakeholder management skills, with the ability to influence senior leaders and drive cross-functional alignment.
- Demonstrate success leading cross-functional initiatives and collaborating with Finance, GTM Insights, Sales Enablement, Enterprise Systems, Marketing, HR, Legal, and Product teams to deliver operational excellence.
- Possess certifications in Strategy, Business Analytics, Sales Operations, or Business Transformation from recognized institutions to enhance expertise and professional qualifications.
- Hold advanced education in a relevant field or equivalent qualifications.
- Hold qualifications or an educational background in Business, Economics, Finance, Communications, or a related field.
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.
Skills Required
- Over ten years of experience supporting Sales, Revenue Operations, Sales Operations, Business Operations, or Commercial Strategy teams within high-growth SaaS organizations, with global or regional sales exposure
- Experience partnering with senior Sales leadership to translate business strategy into operational priorities, actionable plans, and measurable business outcomes
- Expertise in go-to-market planning, including forecasting, territory design, quota planning, sales analytics, pipeline management, organizational design, and revenue performance management
- Proficiency in Salesforce, CRM platforms, spreadsheets, reporting tools, and sales technologies to improve planning, reporting, and operational efficiency
- Executive communication, presentation, and stakeholder management skills with ability to influence senior leaders
- Proven success leading cross-functional initiatives and collaborating with Finance, GTM Insights, Sales Enablement, Enterprise Systems, Marketing, HR, Legal, and Product
- Possess certifications in Strategy, Business Analytics, Sales Operations, or Business Transformation from recognized institutions
- Advanced education in a relevant field or equivalent qualifications
- Educational background in Business, Economics, Finance, Communications, or a related field
Zoom Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zoom and has not been reviewed or approved by Zoom.
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Fair & Transparent Compensation — Compensation is positioned at or above market for many roles, and postings often include clear pay ranges that help set expectations. Market standing among similar-size tech firms reinforces the perception of strong total rewards.
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Equity Value & Accessibility — Equity grants and an ESPP are prominent parts of the package and can materially augment cash compensation. Stock components are framed as a meaningful contributor to overall pay satisfaction.
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Healthcare Strength — Medical plan choice is broad and paired with free dental and vision for employees and dependents, plus robust mental-health resources and disability coverage. These elements position core health benefits as a standout strength.
Zoom Insights
What We Do
Bring teams together, reimagine workspaces, engage new audiences, and delight your customers –– all on the Zoom platform you know and love. 💙 Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like AI Companion, Team Chat, Contact Center, Phone, Events, Rooms, Webinar, and more, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses. We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and find room to grow with opportunities to stretch your skills and advance your career in a diverse, inclusive environment. Learn more about careers at Zoom by visiting our careers site: https://careers.zoom.us/home
