Head of Sales Operations

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

As our Head of Sales Ops, you will be overseeing and optimizing day-to-day Digital Sales operations (Lead Generation & Management) across multiple markets in various regions to achieve sales targets. The role will develop scalable processes around pipeline management, leveraging tools, automation, and outsourcing to improve efficiency. The head will be responsible for designing and executing a comprehensive restaurant lead generation strategy across 17 markets in the EU, Turkey, and APAC.

The head will also manage automation products and tools, implement SOPs for consistency, and lead process design initiatives to drive growth. Additionally, the role requires collaboration with cross-functional teams to enhance the digital sales experience and ensure alignment with business goals. You’ll drive high impact projects and push for adoption across our 17 markets.

Major responsibilities

• Oversee and manage the day-to-day operations of Digital Sales across multiple markets, ensuring optimal performance and achieving sales targets.
• Develop scalable approaches to minimize manual tasks in the Digital Sales process, leveraging, tools, automation, and outsourcing strategies.
• Own all Lead Generation and Optimization activities to drive vendor acquisition at a country level.
• Identify internal operational opportunities and help improve or innovate Sales activities to keep them as effective and efficient as possible.
• Build, implement, and maintain Standard Operating Procedures (SOPs) to cover 100% of tasks, performed by the Digital Sales team, ensuring consistency and operational excellence.
• Drive process design initiatives to improve and scale digital sales operations, ensuring processes are optimized for growth and efficiency. 
• Execute and oversee SOPs at scale, ensuring alignment with business goals and consistently meeting performance targets.
• Lead the management of digital sales operations across multiple countries, ensuring adherence to local market conditions while maintaining global alignment.
• Gathering intelligence on competitors and producing analysis out of that research
• Collaborate with cross-functional teams (including marketing, product, and operations) to
• enhance the digital sales process and ensure a seamless experience for customers.

• Minimum 10 years of proven experience in digital sales management, process design, and building SOPs, preferably in a multi-country or international environment.
• Proven track record of successful execution across digital sales functions.
• Strong experience with Salesforce and CRM tools.
• Strong analytical skills with the ability to assess performance, identify areas for improvement, and implement solutions to drive efficiency and reduce manual effort.
• Strong leadership abilities to manage cross-functional teams and collaborate with internal stakeholders to meet business objectives.
• Excellent communication skills to articulate strategies, results, and improvements to senior management and teams