Head of Sales Operations

About the role:

• We are looking for a Head of Sales Operations  to join Preface, a global Tech-Enabling Company that revolutionizes Tech Education for Corporates, Schools and Individuals.
• The role reports to the Chief Commercial Officer and is a critical part of Preface’s sales organization. This role is both strategic and operational—responsible for enabling seamless Commercial Operations across-functional collaboration with business administration, content creation, operations, training and delivery to ensure our sales team is set up to perform at its best, every day of the week.
• You will build and lead the Sales Operations team, driving process design, lead management, post BD success, cross-functional alignment, delivery, and data reporting. Your work will directly impact the success of our B2B and B2C business streams by improving sales efficiency, optimizing resource allocation, and ensuring operational excellence.

What you’ll be doing:

• Build, train, and develop Sales Operations team to support the Commercial Operations of Preface
• Provide support and continuity on Commercial Operations to ensure 7 day coverage
• Provide strategic support and manage key relationships and referral channels
• Support alignment between Sales, Operations, Branding, Content, Marketing, CEO office, and Tech
• Work with Operations team to create class schedule and facility timetable to identify opportunities for filling up, new classes, and events
• Create and formulate the requirements of the sales process to ensure seamless handover to Sales Operations, Operations, Content, and other business functions
• Streamline workflows and business administration to ensure post BD success
• Understand sales process and requirements of new business for B2B and B2C Commercial Operations
• Support the Chief Commercial Officer in improving sales efficiency and business priorities
• Help design, manage and execute lead management strategies and provide supporting reports and dashboards for sales commission calculation and prevent disputes between salespeople
• Formulate and executes new strategies to generate new leads for Preface
• Support Commercial Team to deliver quarterly targets above targets

Requirements:

• Genuinely passionate about technology, education, and lifestyle learning
• 7+ years experience in commercial, business development, and/or project management role
• 2+ years team leadership experience and resource management responsibility
• Proven track record in achieving and exceeding project delivery targets
• Strong business acumen, project management, influencing skills; flexible and adaptable, comfortable with ambiguity and willing to learn
• Humble team player prepared for a fast pace environment
• Fluent in English and Cantonese with excellent written and verbal communication skills
• Experience working in a dynamic, high-growth environment is preferable
  

Becoming a Prefacer 

We believe that our talent is what differentiates us from the world. Our People Team is dedicated to maximize the potential of our talents through developing traits, skills, and knowledge that will help you become an effective business leader. Our culture of collaboration and growth is what enables us to stay innovative and supportive throughout the speed ride of growth. In addition to high growth opportunities, we also offer a range of perks and benefits to our talents: 

• We care about your wellbeing
  • Competitive health insurance
  • Complimentary food & beverage for you and your loved ones at Preface Coffee & Wine
• We care about your growth & development
  • Complimentary tech knowledge upskilling
  • Global exposure
  • Great career development opportunities in a growing company
  • Do meaningful work - be part of the future of education technology and a leading force in the industry
• We care about your day to day
  • Premium working locations
  • Casual work attire