The Role
The Head of Quality at BURGA will lead the Quality department, ensuring product compliance and managing quality processes, collaborating across teams to enhance customer experience and satisfaction.
Summary Generated by Built In
ABOUT BURGA
From a 7m² flat with just one printer in 2015 to a global powerhouse with 3+ million customers, 10+ million products sold, and revenue of over 130 million in 2025 - BURGA is not your average brand. Our products have been spotted with some of the world’s biggest celebrities, like Taylor Swift, Cara Delevingne, Lucy Hale, Alexis Ren, and many more.
We're on a mission to turn ordinary into extraordinary by transforming everyday items into style statement accessories. To keep up with our growth, we’re building a 10-million-euro manufacturing facility in Kaunas, set to produce 40,000 items daily.
With unicorn ambitions and 400+ passionate humans on a mission to conquer the world, you’re joining a team that’s rewriting the rules.
ABOUT THE POSITION
Head of Quality at BURGA is a strategic leadership role at the core of our manufacturing and product excellence journey. You’ll be responsible for building and scaling quality systems that support rapid growth, new product development, and high-volume production, ensuring every BURGA product meets our quality promise.
You’ll work closely with Manufacturing, Supply Chain, Product, and Customer Support teams to turn quality into a competitive advantage.
WHAT YOU’LL DO
- Lead Quality department and execute end-to-end product quality strategy - from factory floor to doorstep, including unboxing experience and post-delivery issues
- Collaborate with relevant departments on quality-related brand risk, proactively monitoring customer sentiment, media, and review platforms to initiate rapid response actions
- Build a strong Customer Support feedback loop, translating real customer complaints into root cause analysis, corrective actions, and verified fixes
- Establish and continuously improve manufacturing quality processes, covering process control, defect prevention, audits, and operator capability development.
- Lead supplier quality management: audits, evaluations, claims, and corrective/preventive actions
- Ensure product compliance with applicable standards, directives, and regulatory requirements
- Implement data-driven KPIs and drive continuous improvement
- Manage non-conforming products, rework, returns, and overstock quality processes
- Lead, mentor, and extend the Quality team, based on emerging needs.
- Manage the department budget and effectively allocate resources for expansion and process improvements.
WHAT WE’RE LOOKING FOR
- 5+ years of experience in Quality Management, ideally in manufacturing or supply chain environments
- Experience in a consumer brand or DTC environment with high customer expectations
- Proven leadership experience with the ability to scale quality functions
- Strong understanding of logistics & packaging quality
- Strong expertise in supplier quality, audits, and continuous improvement methodologies
- Experience with new product development and production quality processes
- Experience managing quality incidents with reputational impact
- Ability to operate at the executive level and challenge decisions when quality is at risk
- High tolerance for ambiguity, ownership, and pressure
- Data-driven approach and ability to collaborate cross-functionally
- Fluency in English (written and spoken)
SALARY: 4000 - 5500 EUR/Month GROSS. We’re open to discussing it based on your skills and competencies.
EXTRA SWEETENERS
Epic Team-Buildings: Enjoy team-building activities, including our all-talked-about Summer Fest and Christmas parties.
Annual Workation: Pack your laptop and join us for an epic workation that blends work and play, recharging your batteries and sparking creativity.
Invest in Your Growth: Point us to any event, course, book, or mentor that will boost your skills, and we'll take care of it. Your growth is our priority.
Birthday Treat: Enjoy a free day off on your birthday.
Exclusive Vouchers and Free BURGA Goodies: Enjoy exclusive discounts and free BURGA products - perks of being part of our team.
Health Insurance: Take care of your health and well-being by using the perk of our private health insurance (after 6 months)
Extra Days off: The longer you’re with us, the more time you get to unwind - earn an extra day of vacation for every year with us.
Pleasant Workplace Environment: Work in a joyful space with occasional Friday team lunches, pet-friendly offices, and regular visits to our Kaunas and Vilnius locations.
Flexible Working Arrangements: Embrace a hybrid work model or take advantage of personal workations. Your work, your way.
You’re just one click away from starting your dream career at BURGA.
Top Skills
Data-Driven Kpis
Quality Management Systems
Supplier Quality Management
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The Company
What We Do
Burga is a rapidly growing DTC e-commerce brand seeking to conquer the fashion accessories industry by creating the most gorgeous designs you have ever seen. Founded 6 years ago, we grew from a couple to now 100+ person family in Lithuania. Now we are looking to broaden our team with remote specialists around the globe. Hello, is it you we are looking for?
