About Graphcore
At Graphcore, we’re building the future of AI compute.We’re a team of semiconductor, software and AI experts, with deep experience in creating the complete AI compute stack - from silicon and software to infrastructure at datacenter scale.As part of the SoftBank Group, backed by significant long-term investment, we are delivering key technology into the fast-growing SoftBank AI ecosystem.To meet the vast and exciting AI opportunity, Graphcore is expanding its teams around the world.We are bringing together the brightest minds to solve the toughest problems, in a place where everyone has the opportunity to make an impact on the company, our products and the future of artificial intelligence.
Job Summary
We are seeking an outstanding Quality/Operations professional with deep experience in the semiconductor/systems development and manufacturing industries.
The ideal candidate will be hands-on, comfortable with ambiguity and able to manage multiple projects and stakeholders simultaneously. With a desire to learn and lead in a technically challenging, fast paced environment, you will have exposure to all aspects of the business and contribute to the effectiveness of a high-performing technology company developing the world’s most advanced AI systems and services
The Team
You will be working within the Manufacturing Operations organisation to lead the Graphcore Quality Team which delivers outstanding customer experience and champions sustainable excellence throughout Graphcore. You will be responsible for customer, supply chain and product quality, as well as organisational compliance, governance and assurance. You will be lead a diverse team of experts in these domains based in our Bristol, Cambridge (UK) and Hsinchu (Taiwan) offices.
The Role
- Lead all aspects of supplier quality management (including audits, quality assessments; QBR’s; problem solving)
- Lead all aspects of product quality management (including reliability assessment and measurement etc)
- Lead all aspects of customer quality management (including QBR’s; manage returns triage; 8D problem solving)
- Ensure internal quality processes are fit for purpose for Graphcore and setup to support growth in the business
- Accountable for providing insight and assurance to Graphcore leadership across our Quality, Security/Privacy, Health & Safety and Business Continuity domains
- Establish strong partnerships with all engineering functions across the development programs
- Grow and mentor the Quality team in the UK and Asia
- Manage and develop chip and system level quality techniques, methods, assessments
Candidate Profile
- Very experienced with semiconductor industry and hyperscaler customer Quality needs
- Experience leading a team in a complex deep tech development environment
- Systematic approach to operations and problem solving
- Have a strong coaching function to further develop rigorous problem-solving capabilities
- First class communicator at all levels of the business
- Highly developed ability to build relationships and lead with integrity
- Degree/post-graduate level qualifications in Electronics, Physics or equivalent
Benefits
In addition to a competitive salary, Graphcore offers flexible working, a generous annual leave policy, private medical insurance and health cash plan, a dental plan, pension (matched up to 5%), life assurance and income protection. We have a generous parental leave policy and an employee assistance programme (which includes health, mental wellbeing, and bereavement support). We offer a range of healthy food and snacks at our central Bristol office and have our own barista bar! We welcome people of different backgrounds and experiences; we’re committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments.
Applicants for this position must hold the right to work in the UK. Unfortunately at this time, we are unable to provide visa sponsorship or support for visa applications
Top Skills
What the Team is Saying
What We Do
At Graphcore, we’re building the future of AI compute.
We’re a team of semiconductor, software and AI experts, with deep experience in creating the complete AI compute stack - from silicon and software to infrastructure at datacenter scale.
As part of the SoftBank Group, backed by significant long-term investment, we are delivering key technology into the fast-growing SoftBank AI ecosystem.
To meet the vast and exciting AI opportunity, Graphcore is expanding its teams around the world.
We are bringing together the brightest minds to solve the toughest problems, in a place where everyone has the opportunity to make an impact on the company, our products and the future of artificial intelligence.
Why Work With Us
Our team is at the forefront of the machine intelligence revolution, enabling innovators from all industries to build AI-native products to expand human potential. What we do at Graphcore really makes a difference.
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Graphcore Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At Graphcore, we value wellbeing and flexibility to support a healthy work/life balance. Our hybrid approach encourages office-based colleagues to work onsite three days a week, with trusted flexibility built on trust and transparency for everyone.
