Head of Quality

Posted Yesterday
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Budapest
In-Office
Senior level
eCommerce • Food • Retail • Software
The Role
The Head of Quality leads the QA agenda ensuring compliance with standards and continuous improvement in food quality across the supply chain. Responsibilities include managing teams, overseeing audits, and cross-functional collaboration.
Summary Generated by Built In

We are one big family in Rohlík. We see the world from the better side and we are constantly looking for ways to make each other happier. We know that even seemingly small goodies can be of great importance, and therefore, together with the rediscovered power of humanity and helpfulness, we return to our roots. To nature, honest craftsmanship and the countryside, where there is inspiration for all who believe that it is time for good things and especially for good food.

Department Overview

The Quality department ensures that all products and processes meet the highest standards of food safety, compliance, and customer satisfaction. We are responsible for setting and monitoring quality standards across the supply chain — from supplier management and product specifications, through warehouse operations and last mile, to customer feedback and complaints. By combining expertise, data-driven insights, and continuous improvement, the department safeguards trust in our products and drives innovation in quality management across all markets.

Role Overview

Head of QA leads the QA agenda at the country level. The role is responsible for managing QA teams across fulfilment centers, ensuring full compliance with national legislation and Group standards, and safeguarding the highest product quality for customers. The Head of Quality drives continuous improvement, is accountable for execution of Group standards and improvement of output metrics, staffing and developing the local QA team. The role also acts as the primary contact for the Quality Director and Group Experts to ensure smooth two-way communication.

What we expect from you:

  • Defines and executes the local QA strategy in line with Group standards and country specifics.

  • Executes Group QA standards and ensures continuous improvement of output metrics at country level.

  • Leads and develops the QA team.

  • Acts as the primary contact for QA Director and Group Experts, ensuring smooth two-way communication between Group and local execution.

  • Ensures compliance with local and EU legislation, Group QA standards, and certifications in the country.

  • Oversees supplier audits, product evaluations, and corrective action management.

  • Manages local product compliance processes, including private label and labeling requirements.

  • Represents the company in front of local authorities, inspection bodies, and trade associations.

  • Monitors and reports QA KPIs.

  • Drives continuous improvement and implementation of new QA procedures and tools.

  • Collaborates cross-functionally with Operations, Commercial, HR and Finance.

What we look for:

  • University degree in food technology, quality management, or related field.

  • 5+ years of experience in food quality assurance.

  • Strong knowledge of HACCP, food safety systems, and QA regulations.

  • Experience in leading teams and managing cross-functional projects.

  • Skills in data handling and reporting systems.

  • Strong organizational and planning skills.

  • Ability to resolve crisis situations and systemic issues.

  • Strategic mindset combined with operational drive.

  • Fluency in the local language.

  • Advanced English knowledge (written and spoken).

What we offer

  • A once in a lifetime opportunity to be part of a company that defines how amazing looks like on its industry and that builds a digital and bold QA.

  • A competitive compensation coupled with the possibility of professional growth and education, while having a great bunch of people around and a legendary company events.

  • The ability to implement good ideas almost immediately, without long approval processes.

  • Location Budapest.

Top Skills

Food Safety Systems
Haccp
Qa Regulations
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The Company
HQ: Prague
369 Employees
Year Founded: 2014

What We Do

Founded in 2014 in the Czech Republic, Rohlik Group is a leading European online grocery delivery service. Active in the Czech Republic (Rohlik.cz), Hungary (Kifli.hu), Austria (Gurkerl.at), Germany (Knuspr.de) and Romania (Sezamo.ro). The company is dynamic and growing rapidly, attaining annual revenues of EUR 750m and unicorn status in 2021. Deploying world-leading technology & logistics, Rohlik can deliver a huge range of quality products (17 000 SKUs+) within 60 minutes and within 15-minute same-day time windows. By owning its end-to-end operations, including having all technology in-house, customers are provided with a superior shopping experience including delivery of the freshest food from local farmers and artisans, as well as a broad supermarket selection and its own private label brands.

To find out more about how our data-led tech company is bringing about a digital revolution whilst accelerating and redefining the retail food industry, go to https://www.rohlik.group/.

If you’re keen to learn new skills, work in a supportive team, and help us craft a world-beating service, then check out the vacancies on https://career.rohlik.group/.

Welcome to Rohlik Group.

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