Head of Quality & Risk

Head of Quality & Risk

Reference number: JR257407

Location: Hybrid working - home and our office based near London Bridge

Working pattern: Full Time, 37.5 hours per week

Contract Type: Permanent

Number of roles: 1

Salary: Circa £65,000 per annum plus bonus

We are looking for a Head of Quality & Risk to join our Marketing & Recruitment team.

As the Head of Quality and Risk you will lead quality assurance, compliance and risk management activities across Marketing & Recruitment (M&R) for Kaplan's UK, US and Canada destinations. 

You will be responsible for ensuring that regulatory requirements, quality standards and risk management processes are effectively embedded within day-to-day operations. Working closely with colleagues across M&R and the wider business, you will provide guidance, oversight and assurance to help identify, assess and manage regulatory, operational and service risks. 

The role combines quality assurance, compliance monitoring, continuous improvement and stakeholder engagement, supporting the delivery of a positive student experience while safeguarding Kaplan's reputation and regulatory obligations. 

This is a hands-on leadership role requiring strong organisational skills, sound judgement and the ability to work independently, manage multiple priorities and build effective relationships across a diverse stakeholder group. 

This is an excellent opportunity for an operational leader who is looking to expand their skills and build their career with an industry leader.

A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/5y9m79xc.

What you’ll bring to the role

• Experience working in quality assurance, compliance, risk management or a related function.

• Experience in leading audit, monitoring or assurance activities.

• Experience interpreting policies, procedures or regulatory requirements.

• Experience producing reports, recommendations and management information for senior stakeholders.

• Experience building effective relationships and influencing outcomes across teams and functions.

• Previous people management experience is desirable.

• Understanding of continuous improvement methodologies and operational controls.

• Strong analytical and problem-solving skills.

• Good attention to detail and ability to identify themes, trends and emerging risks.

• Comfortable with learning and adopting new digital tools, including AI-powered platforms, to enhance efficiency and leverage autonomy.

What we do

Kaplan International Pathways, a division of Kaplan Inc., offers international students a wide range of flexible study options - from University preparation programmes in the UK, Australia, USA and Japan through to full degree programmes in Singapore, Hong Kong and Australia. Through our academic partnerships with leading universities, our expertise in student recruitment, our exceptional teaching and a real focus on customer service and pastoral care, each year we are proud to welcome thousands of students from more than 100 countries through the doors of our colleges.

In the UK, we operate 9 campus-based colleges in partnership with Bournemouth University, University of Glasgow, University of Liverpool, Nottingham Trent University, University of Nottingham, University of Brighton, University of Essex, University of York and University of West of England, Bristol and an off-campus college in London offering pathways to 10 leading well-ranked UK universities.

What we offer

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave*

• Big discounts on Kaplan courses for you and your family

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

• Medicash Health Cash Plan

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

How to apply

Please apply with CV and cover letter no later than 11pm on 23rd August 2026. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Application Support  

If you require support completing your application please email the Recruitment Team [email protected].

Disability Confident Scheme and Reasonable Adjustments 

At Kaplan International Pathways, we're dedicated to fostering a diverse, equitable, and inclusive global workforce. As equal opportunity employers, we ensure fair treatment for all employees, safeguarding them from discrimination based on protected characteristics as defined in the Equality Act 2010, and beyond.

We actively welcome individuals from varied backgrounds to apply for roles within our organisation, appreciating the distinct viewpoints and contributions they offer. We especially encourage applications from underrepresented groups, including diverse racial and ethnic backgrounds, LGBTQ+ individuals, women, people with visible and hidden disabilities, and individuals of any age or family status.

Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.

Employee Resource Group

Furthermore, we proudly endorse and provide a platform for our Employee Resource Groups, such as Kaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, and Parents and Carers. These groups serve as vital forums for support, connection, and advocacy within our company.

Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme.  Applicants will also be given information on how to request reasonable adjustments if selected for interview.