Head of Projects - IT Services

Job Summary:

We are seeking a highly experienced and dynamic Head of Projects to lead our project governance function and manage a portfolio of complex software development projects. The ideal candidate has a strong background in large-scale project delivery, excellent leadership skills, and a proven ability to build and maintain high-impact relationships with both customers and internal stakeholders.

This role requires someone who not only manages major strategic projects personally but also oversees a team of project managers handling multiple concurrent engagements across private and public sector clients. The individual must operate with authority, inspire confidence, and consistently drive execution excellence.

Job Responsibilities:

Strategic Leadership & PMO Management

• Lead the PMO function and manage a team of project managers overseeing multiple software development projects.
• Establish and maintain project management standards, methodologies, processes, and tools across the organization.
• Monitor project performance, ensure adherence to timelines and budgets, and drive corrective actions where necessary.
• Provide executive-level reporting on project portfolio status, risks, issues, and mitigation plans.

Project Delivery

• Personally lead and execute high-impact, complex projects from initiation to closure.
• Ensure delivery quality, resource alignment, change management, and project governance for all assigned projects.
• Drive resolution of critical issues and ensure that teams remain aligned with overall business objectives.

Customer Relationship Management

• Build and maintain strong, trust-based relationships with customer stakeholders, especially senior leadership within private and public sector organizations.
• Establish yourself as a reliable authority who can “get things done” and drive outcomes in complex stakeholder environments.
• Proactively identify customer needs, manage expectations, and represent the organization with professionalism and credibility during all interactions.

Internal Stakeholder Collaboration

• Maintain strong working relationships with internal teams, including development, QA, design, architecture, HR, finance, and operations.
• Facilitate seamless coordination among cross-functional teams to ensure successful project execution.
• Act as a central escalation point for internal and external stakeholders.

Governance, Risk & Quality Assurance

• Implement best practices in risk management, quality assurance, and project documentation.
• Ensure all projects adhere to compliance, audit, and governance requirements.
• Promote continuous improvement in project delivery processes.

Travel Requirements

• Regular local travel is required to visit customer offices and manage on-site project needs.

Required Skills:

• 15 years of demonstrated success in managing software development projects, with at least 5+ years leading or managing a PMO or project teams.
• Strong command of project management methodologies (Agile, Scrum, Waterfall, Hybrid).
• Proven experience engaging with senior customer stakeholders in both private and public sector environments.
• Exceptional leadership, communication, negotiation, and problem‑solving skills.
• Ability to work under pressure and manage multiple priorities simultaneously.
• Formal project management certification (PMP, PRINCE2, or Agile certification) is a strong advantage.

Experience

• Minimum: 13 years
• Preferred: 15 years

Education/Qualification/Competencies

• Executive presence and stakeholder confidence–builder
• Leadership and team management
• Strategic thinking and decision‑making
• Conflict resolution and negotiation
• Process orientation and governance discipline
• Customer‑focused mindset
• Strong interpersonal communication

Location

• Lahore