The Role
Lead end-to-end ERP implementation delivery, optimize project operations, enforce governance and quality, support pre-sales and proposal activities, manage cross-functional teams, drive customer satisfaction, and identify revenue growth through up-sell and operational improvements.
Summary Generated by Built In
The Head of Project Operations will be responsible for leading and managing end-to-end ERP implementation projects, optimizing delivery processes, driving solution adoption, and supporting sales growth. This role combines strong project leadership with commercial acumen, overseeing both technical execution and business development to ensure successful project delivery, client satisfaction, and revenue expansion.
- Oversee day-to-day
company operations to ensure efficiency, quality, and compliance with policies.
- Lead end-to-end delivery of ERP implementation projects across various business functions (Finance, HR, Supply Chain, CRM, Manufacturing, etc.).
- Develop and enforce project governance, methodology, and quality assurance standards.
- Manage project scopes, schedules, risks, costs, and resources to ensure timely and successful delivery.
- Oversee solution design, system configuration, integration, testing, data migration, user training, and go-live support.
- Facilitate collaboration between functional consultants, technical teams, and client stakeholders.
- Monitor project health, resolve escalations, and ensure continuous alignment with client expectations.
- Work closely with the sales team to provide technical and operational support during pre-sales activities.
- Participate in client demos, requirement scoping sessions, and solution presentations.
- Contribute to proposal development, pricing, resource estimation, and RFP responses.
- Identify cross-sell and up-sell opportunities based on project discovery and customer pain points.
- Develop standard operating procedures for sales operations to improve efficiency.
- Track sales pipeline performance and collaborate on strategies to accelerate deal closures.
- Lead a multidisciplinary team of project managers, consultants, developers, sales operations officers, and support engineers.
- Drive performance management, coaching, and capacity building of the project and sales operations teams.
- Establish operational workflows, documentation standards, and best practices.
- Ensure efficient resource planning, utilization, and optimization across ongoing and upcoming projects.
- Serve as the escalation point for critical project and sales-related issues.
- Maintain strong relationships with clients, partners, and internal stakeholders.
- Ensure regular communication, status reporting, and alignment with business and project objectives.
- Drive customer satisfaction, retention, and long-term partnership growth.
- Develop operational strategies that support business growth in both implementation and sales functions.
- Monitor KPIs related to project delivery, sales operations efficiency, and customer satisfaction.
- Implement continuous improvement initiatives to optimize processes, reduce costs, and enhance service delivery.
- Stay updated with ERP trends, emerging technologies, and industry best practices to maintain competitive advantage.
Requirements
- Bachelor’s degree in
Business Administration, Computer Science, Engineering, Information Systems, or
related field.
- Master’s degree (MBA
or M.Sc) is an added advantage.
- Strong experience in both technical project delivery and sales operations support.
- Minimum of 5 years relevant experience in ERP implementation, operations management, or project
management.
- Experience in a tech
solutions, ERP, or software implementation company is a strong advantage.
- Strong leadership and
people management skills.
- Excellent project
planning, time management, and organizational abilities.
- Proven track record in managing large-scale ERP projects and multiple project teams.
- Strong analytical and
problem-solving skills.
- Excellent
communication, presentation, and stakeholder management.
- Ability to work under
pressure and handle multiple projects simultaneously.
- Proficiency in project
management tools
- Successful project
delivery within scope, time, and budget.
- Customer satisfaction
and retention.
- Operational efficiency
and adherence to SOPs.
- Quality and accuracy
of deliverables.
- Team performance and
productivity.
- Reduction of project
risks and issues
Skills Required
- Bachelor's degree in Business Administration, Computer Science, Engineering, Information Systems, or related field
- Master's degree (MBA or M.Sc)
- Minimum of 5 years relevant experience in ERP implementation, operations management, or project management
- Strong experience in both technical project delivery and sales operations support
- Experience in a tech solutions, ERP, or software implementation company
- Proven track record managing large-scale ERP projects and multiple project teams
- Strong leadership and people management skills
- Excellent project planning, time management, and organizational abilities
- Strong analytical and problem-solving skills
- Excellent communication, presentation, and stakeholder management
- Ability to work under pressure and handle multiple projects simultaneously
- Proficiency in project management tools
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The Company
What We Do
Excellium Pharmaceutical, Inc. is a U.S.-based pharmaceutical manufacturer operating an FDA‑approved, 53,000 sq. ft. oral solid development and manufacturing facility in Fairfield, NJ. The site holds DEA licenses for Schedule III–V controlled substances and functions as an in‑house oral solid development, manufacturing, warehousing and distribution center; the company holds ANDAs for multiple products and maintains a pipeline of additional candidates.
