Head of Professional Services

About Prophecy 

Prophecy is the data copilot company. Fortune 500 enterprises - including the largest institutions in banking, insurance, healthcare & life sciences, and technology - rely on Prophecy Data Transformation Copilot to accelerate AI and analytics by delivering data that is clean, trusted, and timely. Prophecy enables all data users and makes them productive by helping develop, deploy, and observe data pipelines on cloud data platforms. Organizations trust Prophecy for the most demanding workloads, including tens of thousands of data pipelines that deliver massive volumes of data for AI and analytics.

Prophecy is backed by top VCs and investors including Insight Partners, SignalFire, Databricks, and JPMorgan Chase.

About The Role 

As the Head of Professional Services, you will be responsible for overseeing our service delivery, client relationships, and the growth and profitability of the migration division.

This role will be a trusted adviser to our customers to deliver the highest customer satisfaction. The ideal candidate will thrive in a fast-paced environment and is able to improve our methodology and develop best-in-class processes continually. She or he will be a dynamic leader who fosters a collaborative environment and has a track record of rallying teams to success.

We're seeking A players to work with A players. We're a high-growth company on a once-in-a-lifetime journey to revolutionize data engineering. Be a part of it.

You Will 

Drive next-generation revolution in Data Engineering

This is a highly visible and complex role since the candidate will be the Senior point of contact and work with executives and users across the entire organization for the successful delivery of their data migration projects, backed by Prophecy. The ideal candidate must be a strong leader, extremely well organized, detail-oriented, quality-minded and possess excellent written and verbal communication skills.

Be an Over Achiever

In Prophecy, we encourage and give environments to team members to overachieve their own limits. Set up your own metrics, and improve them iteratively under the guidance of VPs and CXOs.

Be an Entrepreneur

End-to-end ownership of your org as a founder/CEO with a strong emphasis on execution efficiencies. We don’t believe in hierarchy, or the number of years of experience. Manage your own career growth.

Ideally You Would Have

• 8+ years of experience in the professional services delivery of a product or solution, with a proven track record of success in a leadership role.
• Ability to understand complex data engineering setup and build a migration architecture to move them from old legacy data engineering practices to modern state-of-the-art solutions using Prophecy.
• Leadership abilities with agile methodologies and a strategic mind.
• Excellent project management skills.
• Hire and coach an exceptional team of Professional Services Consultants, Data Engineers, and project managers.
• Management of offshore resources globally
• Ability to travel Globally (US,UK,EMEA,India) for customers. 
• Knowledge of Spark internals and experience with Scala or other functional programming puts you in front of everyone else.
• Drive business development efforts, including identifying new opportunities, nurturing leads, and expanding the client base to achieve revenue growth targets.
• Lead, manage, and develop a high-performing team of professionals, providing guidance, mentorship, and fostering a collaborative and client-focused culture.
• Ensure the successful delivery of high-quality services to clients, meeting their needs, deadlines, and budget requirements.
• Build and maintain strong relationships with key clients, serving as a trusted advisor and providing strategic insights and solutions.
• Collaborate with internal stakeholders, such as sales, marketing, and product development, to align strategies, leverage resources, and drive overall business success.
• Stay up-to-date with industry trends, emerging technologies, and best practices, and lead efforts to continually enhance and innovate our service offerings.
• Develop and monitor key performance metrics, such as project profitability, client satisfaction, and employee utilization, taking necessary actions to meet and exceed targets.
• Manage and optimize resource allocation, ensuring the appropriate staffing levels and skill sets to meet client demands and project requirements.
• Represent the company and the professional services division at industry events, conferences, and networking opportunities, and actively contribute to thought leadership initiatives.

Preferred Qualifications

• Work with cross departments (Sales, Product Management, Customer Success, Support) to be able to come up with solutions which help provide value to clients.
• Leadership skills to effectively work with customer CXOs, VPs, Engineers, Internal Engineers, and Program Managers. Ability to converse at an executive level with both commercial and technology stakeholders.
• Build strong relationships with Senior client stakeholders of Fortune 1000 companies.
• Manage project resources including Project Managers, Solution Architects, and Consultants.
• Manage project issues/risks and client expectations and escalate as needed.
• Implementation scoping, estimating and contract reviews.
• Assist in building playbooks and and benchmarks from completed projects.
• Understanding of Business processes and System architecture.
• Arranging and conducting initial Executive and CxO discussions and positioning meetings.

Benefits and Perks 

• Prophecy covers 99% of employee health insurance and 75% for dependents
• Very competitive compensation
• We offer $200 per month towards wellness, gyms, massages, facials, and more! 
• Celebrate your birthday and anniversary with a day off!
• Flexible PTO 
• Prophecy provides employees with a $500 professional development reimbursement every year
• Company sponsored Long Term Disability and Life Insurance
• FSA/HSA
• Ability to have your fingerprint on an innovative platform
• End-to-end ownership of your projects
• And more!

*Benefits and perks may vary per country

Our Commitment to Merit and Inclusion

At Prophecy, we hire for merit and foster an inclusive culture where people from diverse backgrounds can excel and do their best work. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Prophecy are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and any other protected characteristics under applicable laws.

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