About Prophecy

Prophecy is a rapidly growing startup that unifies the usability of a low-code, no-code interface with the power of open-source code on Git. All data users become 10x more productive building data pipelines like seasoned data engineers.

Prophecy is trusted by top Fortune 500 firms to replace their legacy ETL tools as they re-platform to the Cloud or Apache Spark. We're very well funded, backed by top VCs, and on the path to establishing ourselves as the leader on the cloud.

We are a Core Technology and Deep-IP company with engineering centered in India. Prophecy engineers often say that they have never worked in a more productive, higher-horsepower organization in their careers. The engineers love their work, are being challenged, and are doing the best work of their careers.

Position Summary

As the Head of Professional Services, you will be responsible for overseeing all aspects of our services delivery, client relationships, and the growth and profitability of the division.

This role will be a trusted adviser to our customers to deliver the highest customer satisfaction. The ideal candidate will thrive in a fast-paced environment and is able to continually improve our methodology and develop best-in-class processes. She or he will be a dynamic leader that fosters a collaborative environment and has a track record of rallying teams to success.

We're seeking A players to work with A players. We're a high-growth company on a once-in-a-lifetime journey to revolutionize the way data engineering is done. Be a part of it. 

The impact you will have

Drive next-generation revolution in Data Engineering

This is a highly visible and complex role since the candidate will be the Senior point of contact and work with executives and users across the entire organization. The successful candidate must be a strong leader, extremely well organized, detail-oriented, quality-minded and possess excellent written and verbal communication skills. 

Overachiever

In Prophecy, we encourage and give environments to team members to overachieve their own limits. Set up your own metrics, and improve them iteratively under the guidance of VPs and CXOs. 

Entrepreneurial skills

End-to-end ownership of your org as a founder/CEO with a strong emphasis on execution efficiencies. We don’t believe in hierarchy, or the number of years of experience. Manage your own career growth. 

What You'll Need

• 12+ years of experience in the professional services delivery of a product or solution, with a proven track record of success in a leadership role.
• Ability to break down a complex problem into multiple smaller problems.
• Ability to understand complex data engineering setup and build a migration architecture to move them from old legacy data engineering practices to modern state-of-the-art solutions using Prophecy.
• You have executed a complete SDLC cycle from scratch multiple times and delivered high-quality deliverables.
• Leadership abilities with agile methodologies and a strategic mind.
• Excellent project management skills.
• Hire and coach an exceptional team of engineers, leads, and program managers.
• Knowledge of Spark internals and experience with Scala or other functional programming puts you in front of everyone else.
• Drive business development efforts, including identifying new opportunities, nurturing leads, and expanding the client base to achieve revenue growth targets.
• Lead, manage, and develop a high-performing team of professionals, providing guidance, mentorship, and fostering a collaborative and client-focused culture.
• Ensure the successful delivery of high-quality services to clients, meeting their needs, deadlines, and budget requirements.
• Build and maintain strong relationships with key clients, serving as a trusted advisor and providing strategic insights and solutions.
• Collaborate with internal stakeholders, such as sales, marketing, and product development, to align strategies, leverage resources, and drive overall business success.
• Stay up-to-date with industry trends, emerging technologies, and best practices, and lead efforts to continually enhance and innovate our service offerings.
• Develop and monitor key performance metrics, such as project profitability, client satisfaction, and employee utilization, taking necessary actions to meet and exceed targets.
• Manage and optimize resource allocation, ensuring the appropriate staffing levels and skill sets to meet client demands and project requirements.
• Represent the company and the professional services division at industry events, conferences, and networking opportunities, and actively contribute to thought leadership initiatives. 

Preferred Qualifications

• Work with cross departments (Sales, Product Management, Customer Value, Infrastructure) to be able to come up with solutions which help provide value to clients.
• Leadership skills to effectively work with customer CXOs, VPs, Engineers, Internal Engineers, and Program Managers. Ability to converse at an executive level with both commercial and technology stakeholders.
• Build strong relationships with Senior client stakeholders of Fortune 1000 companies.
• Manage project resources including Project Managers, Solution Architects, and Consultants.
• Manage project issues/risks and client expectations and escalate as needed.
• Implementation scoping, estimating and contract reviews.
• Assist in building playbooks and and benchmarks from completed projects.
• Understanding of Business processes and System architecture.
• Arranging and conducting initial Executive and CxO discussions and positioning meetings. 

Qualifications

• Bachelor's degree in Computer Science, Engineering, Communication, or a related field.

What You'll Have At Prophecy

• Great company culture.
• Competitive compensation.
• Fair and Open Equity awards for everyone.
• Amazing work.
• Private medical insurance.
• Manage your own growth and career.
• Experience building a transformative product.
• High learning opportunity.
• End-to-end ownership of your project.

Our Commitment to Diversity and Inclusion

At Prophecy, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Prophecy are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, political affiliation, race, religion, sexual orientation, socio-economic status, and any other protected characteristics