This is a highly critical role within the Markets Production Management space who will be responsible for supporting day to day activities for Equities North America trading. This individual will oversee a team of over 35 support engineers who look after algorithmic trading, high touch trading systems, and client and market connectivity. In addition to ensuring maximum uptime of the systems, this senior individual will drive initiatives to reduce support effort, automate platform resiliency, and introduce best in class observability in areas such as latency, potential performance bottlenecks, and failure detection. This senior leader will also influence strategic direction of the area and become a trusted partner of the business.
Responsibilities:
- Applies in-depth understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.
- Establishes strategic plans for function.
- Understands how the apps support function integrates within the overall organization to contribute to achieving business objectives.
- Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions.
- Influences and negotiates with senior leaders (across functions); may communicate with external parties
- Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
- Performs other duties and functions as assigned
- Own and lead disaster recovery plans.
- Lead and deliver local staff forums, present global, regional and location news encouraging global collaboration.
- Contribute to define and Implement standard methodologies for the department. Ensure transparency and consistency across teams in the region and globally.
- Ensure team adheres to standard methodologies and process including driving compliance to clockwork, resilience and capacity planning
- Develop positive relationship with the infrastructure & other functional support teams to drive efficiency
- Set measurable / challenging goals for self and team ensuring continuous improvement and self-development of staff
- Ensure development plans are in place for staff
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
- 15+ years relevant experience
- In depth knowledge of FIX
- In depth knowledge of Equities, client connectivity
- Firsthand experience with best in class Observability tools
- Advanced level experience in an Apps Support role with extensive experience in business, functional and people management.
- Experience of senior stakeholder management
- Quality orientation with a strong eye for detail
- Process driven approach with an appreciation of industry best practice
- Detailed-oriented, with strong analytical skills
- Develops and maintains effective and positive working relationship with peers, stakeholders and management
- Pro-active, organized, thorough and energetic
- Excellent communicator, presenting to senior management level stakeholders
- Manager of managers in a diverse distributed environment
- Demonstrable track record of impactful organizational improvement
- Demonstrable senior Application Support or project management experience relating to distributed teams and managing managers
- Drive and determination: Demonstrates self-motivation and drive and shows determination to achieve goals
- Analysis and problem
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to communicate appropriately to relevant stakeholder
Education:
- Bachelor’s/University degree, Master’s degree preferred and managerial experience
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Job Family Group: Technology------------------------------------------------------
Job Family:Applications Support------------------------------------------------------
Time Type:Full time------------------------------------------------------
Primary Location:New York New York United States------------------------------------------------------
Primary Location Full Time Salary Range:$170,000.00 - $300,000.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Anticipated Posting Close Date:Dec 01, 2026------------------------------------------------------
Automated Processing and AIWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents – AI Notice and Right
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 15+ years of relevant experience
- Bachelor's or university degree
- Master's degree
- In-depth knowledge of FIX
- In-depth knowledge of equities and client connectivity
- Firsthand experience with observability tools
- Advanced experience in applications support, including business, functional, and people management
- Senior stakeholder management experience
- Experience managing managers in a diverse, distributed environment
- Senior application support or project management experience involving distributed teams
- Track record of impactful organizational improvement
- Strong analytical, organizational, communication, and problem-solving skills
- Experience with process improvement, industry best practices, resilience, capacity planning, and compliance
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Health coverage is presented as comprehensive, including free in-network preventive care, mental-health resources, and the Be Well Program. Materials also state new hires have access to health and insurance benefits from the outset.
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Retirement Support — The retirement plan offers a $1-for-$1 match up to 6% of eligible pay. New employees are eligible for the plan, with automatic enrollment after 90 days if they do not enroll themselves.
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Inclusive Benefits Coverage — Benefits highlight fertility treatment coverage, adoption/surrogacy reimbursement up to $30,000, and disability coverage. Coverage extends to spouses and domestic partners regardless of gender identity or sexuality, with gender-affirming care-related support noted.
Citi Insights
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